Technical Documentation Specialist

2 weeks ago

Cape Town, Western Cape, South Africa Xceptor Full time

About Xceptor

Data is at the heart of everything we do: Xceptor has been designed around data manipulation in its broadest sense. We source data from wherever it flows, curate, normalise, validate, repair and enrich that data so it reaches its destination in a reliable and consistent format. Data coming out of Xceptor is data our clients can trust.

Our People are subject matter experts who understand our client's challenges and have the experience and knowledge to solve them. Our talented team has a deep understanding of the unique challenges of the industry - we can empathise, engage and speak the same language as our clients.

Our Vision is to be the leading platform for automating data flows.

Our Mission is to empower business users within Financial Institutions to build automated processes that deliver trusted data.

Our Values were created by our people, and speak to both who we are and who we aspire to be. Ambition is in our DNA, and we embrace any opportunities ahead. Our curiosity and desire to grow drives us to learn from our customers and those around us. Our people are empowered, accountable and deliver. We pull together, step up and focus on outcomes. The brilliance of our people makes a positive difference.

Business Area and Team

This role sits in the Product Team, which is responsible for evolving our platform and products to support our company mission. We achieve this by gathering input from our stakeholders, analysing market trends and using these insights to create and publish our roadmap for our respective products.

The Role

We are looking for a Technical Writer to write, update and maintain high-quality, user and technical documentation for our technical and non-technical users of the Xceptor platform. This includes core platform components, functions, release notes, troubleshooting guidance, industry solutions such as tax and reconciliations, documentation related to APIs, extensions and system administration.

The day-to-day activities would require working with the Product Owners, Software Engineers, Support Analysts and other relevant subject matter experts to create new and updating existing content. We publish our content on Xceptor's main documentation repository, namely Xceptor Docs or internal documentation locations like the Wiki or SharePoint.

The product and solutions teams work using the agile methodology, and we release frequently, resulting in the incremental updating and adding of new content. Therefore, you should be able to immerse yourself into different teams and be able to work at a similar pace whilst ensuring all content is professionally written to our standards, the content is accurate and relevant for the audience.

Key Responsibilities

  • Research and understand the subject to write and maintain the user and technical documentation for the Xceptor product suite.
  • Create documentation that supports the new product releases and update the documentation when features and functionalities change in the product.
  • Assess requirements and plan for documentation sprints with relevant teams to ensure documentation is written, reviewed and published in line with sprints, definition of done requirements and the release schedules.
  • Write documentation in Markdown and publish onto the Docs platform.
  • Apply Xceptor writing, format and style standards to ensure standardisation of all articles.
  • Maintain good housekeeping including version control of content.
  • Maintain the integrity of the information architecture to support a good user experience.
  • Participate in relevant team scrum meetings, sprint planning and sprint reviews.
  • Liaise with relevant subject matter experts to perform technical content reviews and updates.
  • Collaborate with Education services team colleagues to create single-sourcing opportunities for content.
  • Lead and/or support project initiatives related to content management, for example content re-architecture, system migration etc.
  • Pro-actively identify gaps in content and prioritise updates accordingly.

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