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Policy Administration Manager

1 week ago

Randburg, Gauteng, South Africa Telesure Investment Holdings (TIH) Full time
About This Role

This is an exciting opportunity to join Telcosure Investment Holdings (TIH) as a Policy Administration Manager.

Key Responsibilities
  1. Policy Administration: Administer policy information, including updating details and processing claims.
  2. Customer Engagement: Engage with customers to understand their needs and provide solutions.
  3. Product Knowledge: Possess in-depth knowledge of our products and services to identify and sell relevant offerings.
  4. Communication Skills: Develop effective communication skills to respond to routine requests and create customised responses.
  5. Compliance: Ensure compliance with organisational policies and procedures, adhering to mandatory procedures and ensuring work quality standards.
  6. Capability Development: Develop capabilities through assessment and development planning activities, formal and informal training, and coaching.
  7. Scheduling and Compliance: Work according to an assigned schedule and follow mandatory procedures to ensure work quality standards and adherence to external regulatory codes and internal codes of conduct.
Requirements

To be successful in this role, you will need:

  • Relevant experience
  • A strong desire to learn and grow with our organisation