Front Desk Reservation Agent
9 hours ago
A front desk reservation agent position has become available at a 5-star lodge situated in the Sabi Sands region.
Key Responsibilities- Respond to guest inquiries via phone and email, making reservations in accordance with agreed turnaround guidelines.
- Provide accurate and relevant information about room options, availability, packages, and specials.
- Verify accommodation or flight availability on guests' desired travel dates.
- Ensure reservations are handled in accordance with company minimum standards for turnaround/confirmation and follow-up.
- Follow up on provisional reservations.
- Maintain an updated client database.
- Issue invoices, process payments, and send confirmation details to guests.
- Address any issues that may arise with reservations.
- Provide support to guests who need to amend or cancel a reservation.
- Collaborate with lodge operations to resolve booking issues, such as cancellations, delays, or overbookings.
- Action all guests' requests, including booking excursions, treatments, etc., and accurately detail them on HMS.
- Book Federal Air flights and road transfers for guests as required.
- Create and update guest profiles for identified VIP & repeat clients.
- Evaluate and address guest satisfaction through concerns, feedback, and special requests.
- Hospitality management diploma preferred.
- Minimum 3 years of experience in similar roles with specific reservations experience in lodges.
- Excellent written and verbal communication skills.
- Fluent English language proficiency.
- Exceptional interpersonal and computer skills.
- Strong financial awareness.
The successful candidate will be offered a competitive compensation package including accommodation, meal allowance, medical aid, and provident fund benefits.
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