Front Desk Reservation Agent

9 hours ago


Nelspruit, Mpumalanga, South Africa Professional Career Services Full time
Job Role Overview

A front desk reservation agent position has become available at a 5-star lodge situated in the Sabi Sands region.

Key Responsibilities
  • Respond to guest inquiries via phone and email, making reservations in accordance with agreed turnaround guidelines.
  • Provide accurate and relevant information about room options, availability, packages, and specials.
  • Verify accommodation or flight availability on guests' desired travel dates.
  • Ensure reservations are handled in accordance with company minimum standards for turnaround/confirmation and follow-up.
  • Follow up on provisional reservations.
  • Maintain an updated client database.
  • Issue invoices, process payments, and send confirmation details to guests.
  • Address any issues that may arise with reservations.
  • Provide support to guests who need to amend or cancel a reservation.
  • Collaborate with lodge operations to resolve booking issues, such as cancellations, delays, or overbookings.
  • Action all guests' requests, including booking excursions, treatments, etc., and accurately detail them on HMS.
  • Book Federal Air flights and road transfers for guests as required.
  • Create and update guest profiles for identified VIP & repeat clients.
  • Evaluate and address guest satisfaction through concerns, feedback, and special requests.
Requirements
  • Hospitality management diploma preferred.
  • Minimum 3 years of experience in similar roles with specific reservations experience in lodges.
  • Excellent written and verbal communication skills.
  • Fluent English language proficiency.
  • Exceptional interpersonal and computer skills.
  • Strong financial awareness.
Benefits Package

The successful candidate will be offered a competitive compensation package including accommodation, meal allowance, medical aid, and provident fund benefits.



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