Mgr-reservations

6 days ago

Nelspruit, South Africa Marriott Worldwide Full time

**Job Number** 22140241

**Job Category** Reservations

**Location** Protea Hotel Nelspruit, 30 Jerepico Street, Nelspruit, Mpumalanga, South Africa VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.

**CANDIDATE PROFILE**

**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.

**CORE WORK ACTIVITIES**

**Understanding Markets & Maximizing Revenue**
- Identifies new reservations sales business to achieve personal and property revenue goals.
- Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
- Closes the best opportunities for the property based on market conditions and property needs.
- Monitors same day selling procedures to maximize room revenue and control property occupancy.
- Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.

**Conducting Daily Reservations Sales Activities**
- Responds to incoming reservations sales opportunities for the property.
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Uses sales resources and administrative/support staff effectively.
- Assists in monitoring group reservation forecast data.
- Coordinates with sales and Convention Services to process rooming lists and reservation cards.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
- Assists with monitoring accuracy of reservation sales orders within tracking systems.
- Tracks no-show reservations and processes charges as needed.
- Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.
- Manages wait list and prioritizes order of wait list contacts to be made.
- Prepares work and maintenance orders.

**Providing Exceptional Customer Service**
- Supports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience.
- Services our customers in order to grow share of the account.
- Provides excellent customer service consistent with the daily service basics of the brand.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Sets a positive example for guest relations.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
- Handles guest complaints and disputes following the instant pacification procedures.

**Managing and Conducting Human Resource Activities**
- Monitors reservations sales agents while on phone calls.
- Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Utilizes all available on the job training tools for employees.
- Creates monthly labor scheduling for team.

**Additional Responsibilities**
- Utilizes applicable intranet for resources and information.
- Creates contracts as required.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 90 hotels across South Africa, Zambia, Nigeria, Namibia, Ghana, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the ‘Coolest Hotel Brand

  • Property Reservations Executive

    3 days ago

    Nelspruit, South Africa Jobted ZA C2 Full time

    Candidate Requirements: - Must have at least 3 years previous experience in a Reservations role within a Lodge environment - Proficient in using booking systems and be computer literate - Strong organizational and time-management skills - Have financial awareness invoicing and processing payments - Be able to book flights and transfers to and from the Lodge...

  • All Rounder with Safari/tour/game Reserve Background

    7 months ago

    Nelspruit, South Africa Safaris By Air Full time

    A tour and safari company is looking for a multi talented person who can assist us to grow our business. You will need to have had marketing or sales experience in the safari/game reserve fields, preferrably with international markets. Responsibilities will include sales and marketing, operations and driving. To be more specific, the successful applicant...

  • Reservationist

    7 months ago

    Nelspruit, South Africa HotelJobs.co.za Full time

    **Reservations**: We are looking for a highly experienced person with strong admin and computer skills to manage reservations at the 5-Star Leaves Lodge & Spa in Nelspruit. Fluency in both English and Afrikaans, a minimum of 5 years’ experience in a reservations position and a fantastic telephone manner form the minimum requirements for this...

  • Reservationist / Sales & Marketing - Luxury Lodge

    7 months ago

    Nelspruit, South Africa HotelJobs.co.za Full time

    Join the Journey! Reservationist/Sales & Marketing Extraordinaire Wanted in Nelspruit - Where Every Reservation Becomes an Adventure! Kendrick Recruitment is on the lookout for a dynamic individual to join this team - a Reservationist/Sales & Marketing maestro ready to transform each booking into an unforgettable experience! If you're passionate about...

  • Groups & Conferencing Co-ordinator

    2 weeks ago

    Nelspruit, South Africa Marriott International, Inc Full time

    **Job Number** 22173262 **Job Category** Reservations **Location** Protea Hotel Nelspruit, 30 Jerepico Street, Nelspruit, Mpumalanga, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or...

  • Safari Lodge Reservationist

    1 month ago

    Nelspruit, Mpumalanga, South Africa Professional Career Services Full time

    Employer OverviewProfessional Career Services is seeking a dedicated Reservationist to join our team at our safari lodge in the Sabi area.Salary and BenefitsWe offer a competitive salary, estimated at R 250,000 - R 300,000 per annum, depending on experience, as well as a live-in arrangement.Job ResponsibilitiesThe successful candidate will be responsible for...

  • Spa Manager

    4 months ago

    Nelspruit, South Africa HotelJobs.co.za Full time

    Duties will include the management of all spa operations such as admin, hosting, stock control, marketing, reception, reservations, operate ESP software program, coordination of therapists, ensuring all procedures are adhere to, upkeep of spa cleanliness, etc.

  • Receptionist (Mpumalanga, Nelspruit)

    7 months ago

    Nelspruit, South Africa ANEW Recruitment Full time

    **Job Advert Summary**: **ANEW Resort Whiteriver** is looking for a **Receptionist** to ensure a friendly, fast, and efficient check in for all our guests. Check out accurately and professionally, bringing a positive end to the guests stay with us, to make a reservation at any time, with the transaction being handled accurately and efficiently creating...

  • Receptionist (Mpumalanga, Hazyview)

    7 months ago

    Nelspruit, South Africa ANEW Recruitment Full time

    **Job Advert Summary**: **ANEW Resort Hazyview** is looking for a **Receptionist** to ensure a friendly, fast, and efficient check in for all our guests. Check out accurately and professionally, bringing a positive end to the guests stay with us, to make a reservation at any time, with the transaction being handled accurately and efficiently creating results...

  • Junior Assistant Management Couple

    6 months ago

    Nelspruit, South Africa HotelJobs.co.za Full time

    Junior Management / Management support couple - Lodge anchor; Field guide/maintenance assistant A beautiful and intimate family-owned 4* mountain nature reserve near Nelspruit is looking to recruit an energetic and enthusiastic management support couple (lodge anchor/maintenance/field guide/FoH). Looking for a dynamic couple with mature characters, good...

  • Junior Management Couple 3388t

    3 days ago

    Nelspruit, South Africa HotelJobs.co.za Full time

    A Nature Reserve near Nelspruit is looking to recruit an energetic and enthusiastic management support couple (lodge anchor/maintenance/field guide/FoH). Looking for a dynamic couple with mature characters, good people skills and a passion for hospitality. Must be eager and willing, and keen to join a growing company. We have a small team requiring hands-on...

  • Assistant Management Couple

    4 months ago

    Nelspruit, South Africa HotelJobs.co.za Full time

    A beautiful 4* family-owned Mountain Game Lodge near Nelspruit is looking a enthusiastic Assistant Management Couple to support the General Managers (Lodge Anchor / FOH & Maintenance / Field Guide). We are looking for a dynamic couple with mature characters, good people skills and a passion for hospitality. Must be eager and willing, and keen to join a...

  • Assistant Management Couple

    2 months ago

    Nelspruit, South Africa HotelJobs.co.za Full time

    4* Mountain Game Lodge near Nelspruit is looking a enthusiastic Assistant Management Couple to support the General Managers (Lodge Anchor / FOH & Maintenance / Field Guide). We are looking for a dynamic couple with mature characters, good people skills and a passion for hospitality. Must be eager and willing, and keen to join a growing company. This...

  • Residential Host Coordinator

    15 hours ago

    Nelspruit, Mpumalanga, South Africa Bright Placements Full time

    Job SummaryAt Bright Placements, we are seeking a highly skilled Residential Host Coordinator to join our team. This is a key role that requires excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment.About the RoleThe successful candidate will be responsible for serving as the primary point of contact for...

  • Sales Representative

    1 week ago

    Nelspruit, South Africa Fidelity Services Group Full time

    Fidelity Security Group have permanent vacancy for a Sales representative based in Nelspruit **Key responsibilities include**: - Securing profitable new business through cold calling and other appropriate means. - Attending to potential Clients in different areas of responsibility. - Building and maintaining professional relationships with Clients. -...

  • Acquisition Banker Fba136avp

    2 days ago

    Nelspruit, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...

  • Marketing Manager: Activation Support

    1 day ago

    Nelspruit, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...

  • Instructors

    7 months ago

    Nelspruit, South Africa Ideal & Selected Candidates Full time

    2x SENIOR INSTRUCTORS 1x ASSISTANT INSTRUCTOR Situated at Game Reserves at KNP (SA) & Botswana Due to increased training demand in the Safari industry our client has the capacity for at least 2 Head Instructors and Assistant Instructor. **MINIMUM REQUIREMENTS**: **- Head Instructors: Assistant Instructors**: - NQF 4, VPDA, FGASA Level 3, NQF 2, FGASA...

  • Administrator Business

    4 days ago

    Nelspruit, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...

  • Consultant Sales Supp. Internal

    1 day ago

    Nelspruit, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...