Operations Support Manager
6 days ago
The CUSTOMER SERVICE CONSULTANT role is an exciting opportunity to join our dynamic team at Saint-Gobain Group. As a key contributor to our customer-facing operations, you will be responsible for delivering exceptional customer experiences through efficient order processing, effective query resolution, and proactive communication.
Key Performance Indicators (KPIs):
- Customer Satisfaction - Achieve high Customer Satisfaction Score (CSAT) and Customer Retention Score (CRS).
- Backorder Management - Manage backorders efficiently, ensuring timely delivery and minimal disruption to customer operations.
- Order Cycle Time - Maintain optimal Order Cycle Time (OCT) of less than 72 hours.
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Transportation Operations Manager
2 hours ago
Cape Town, Western Cape, South Africa CA Support Full timeJob DescriptionAs a key member of the CA Support team, you will oversee the management of our fleet of vehicles. This role requires strong organizational and communication skills to ensure seamless daily operations.Responsibilities:Creditors: Ensure all invoices and POs are processed and submitted to Finance.Manage driver working hours, vehicle maintenance,...
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Field Operations Manager
6 days ago
Cape Town, Western Cape, South Africa Mobile Support Solutions Full timeAbout the RoleMobile Support Solutions is seeking an experienced Field Operations & Knowledge Coordinator to support the development, integration, and management of our knowledgebase within technology management. The ideal candidate will be responsible for ensuring a structured, secure, and accessible repository of Standard Operating Procedures (SOPs),...
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Field Operations
7 days ago
Cape Town, Western Cape, South Africa Mobile Support Solutions Full timeField Operations & Knowledge CoordinatorCape Town, Western Cape, South AfricaPosition Overview: The Field Operations & Knowledge Coordinator is responsible for supporting the development, integration, and management of the knowledgebase within technology management. This role ensures a structured, secure, and accessible repository of Standard Operating...
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Warehouse Operations Manager Johannesburg
14 hours ago
Cape Town, Western Cape, South Africa Astral Operations Ltd Full timeWarehouse Operations Manager Job SummaryAstral Operations Ltd is seeking a highly skilled Warehouse Operations Manager to join our team in Johannesburg, South Africa. The ideal candidate will have a minimum of 3 years' experience in FMCG stock control and logistics, with advanced computer skills and knowledge of warehouse operations activities.The successful...
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Operations and Knowledge Expert
6 days ago
Cape Town, Western Cape, South Africa Mobile Support Solutions Full timeJob SummaryWe're seeking a skilled Field Operations & Knowledge Coordinator to support the development, integration, and management of our knowledgebase within technology management. The ideal candidate will have a Bachelor's Degree in Business Administration, Information Systems, or a related field, with a minimum of 2-3 years of experience in knowledge...
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Technical Operations Manager
1 hour ago
Cape Town, Western Cape, South Africa Uptime - MSP Operations, Delivered. Full timeAt Uptime - MSP Operations, Delivered, we are passionate about delivering world-class gaming experiences to millions of players around the globe.We are searching for a Player Operations Lead to oversee key areas of Player Operations, including AV, KYC, risk management, and payment processing.This role will directly manage a team of Operations Specialists,...
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Support Operations Manager
2 hours ago
Cape Town, Western Cape, South Africa Yellosa Full timeSupport Operations Manager Job Summary:The ideal candidate for this role will possess a deep understanding of player needs and service optimization. As a Support Operations Manager at Yellosa, you'll drive operational excellence and improve player satisfaction by developing and implementing effective customer support strategies.Key Responsibilities:Leverage...
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Fleet Manager
5 hours ago
Cape Town, Western Cape, South Africa CA Support Full timeCreditors: Ensure all invoices and POs are signed off and submitted to Finance. Follow up on outstanding money.Other Responsibilities: Insurance claims, traffic fines, vehicle maintenance.Management of Driver Hours: Oversee and manage driver working hours.Budget and Resource Planning: Use relevant data and analysis to give input into budget preparation for...
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Retail Store Operations Manager
1 day ago
Cape Town, Western Cape, South Africa Agrimark Operations Limited Full time**About Us**Agrimark Operations Ltd is a growth-focused business and subsidiary of KAL Group Ltd, proudly listed on the Johannesburg Stock Exchange (JSE). We operate over 100 locations across South Africa and have a growing ecommerce presence.Our retail branches and specialist brands offer high-quality farming supplies, solutions, and a broad range of retail...
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Operations Support Manager
6 days ago
Cape Town, Western Cape, South Africa Crew Life at Sea Full timeJob SummaryCrew Life at Sea is a leading provider of Operations Support Services. We are seeking a highly skilled Operations Support Manager to join our team. The successful candidate will be responsible for managing the inventory and logistics processes, ensuring that we have the necessary supplies and equipment to operate efficiently.As an Operations...
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Risk Management Specialist
2 hours ago
Cape Town, Western Cape, South Africa Uptime - MSP Operations, Delivered. Full timeUptime - MSP Operations, Delivered is seeking a skilled Player Operations Lead to oversee key areas of Player Operations, including AV, KYC, risk management, and payment processing.This role will involve managing a team of Operations Specialists, ensuring operational excellence and efficiency.Reporting to senior leadership, this role combines strategic...
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Veterinary Care Coordinator
1 week ago
Cape Town, Western Cape, South Africa Mascotte | Client & Operations Support for Vets Full timeGet AI-powered advice on this job and more exclusive features.Mascotte is transforming veterinary care behind the scenes Our team of skilled veterinary professionals takes charge of client communication, scheduling, and daily workflows for practices across the veterinary industry.We're all about seamless integration, efficiency, and making a real impact. By...
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Technology Management Associate
6 days ago
Cape Town, Western Cape, South Africa Mobile Support Solutions Full timeAbout Mobile Support SolutionsAs a leading provider of technology management services, Mobile Support Solutions is committed to delivering exceptional solutions to our clients. We're seeking an experienced Field Operations & Knowledge Coordinator to support the development, integration, and management of our knowledgebase within technology management.Job...
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1st Line Helpdesk Support
5 hours ago
Cape Town, Western Cape, South Africa Uptime - MSP Operations, Delivered. Full timeLast updated: 16 hours agoPlayer Operations LeadAt Patrianna, we are passionate about delivering world-class gaming experiences to millions of players around the globe.As a fast-growing iGaming company based in Gibraltar, we are searching for a Player Operations Lead to oversee key areas of Player Operations, including AV, KYC, risk management, and payment...
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Support Operations Manager
3 days ago
Cape Town, Western Cape, South Africa Electrum Full timeAbout UsAt Electrum, we're a forward-thinking payments technology company dedicated to revolutionising the way financial transactions are processed. With a strong track record of delivering trusted enterprise-grade payments solutions since 2012, we've established ourselves as a respected payments technology partner.We specialise in providing innovative...
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Fleet Logistics Coordinator
1 hour ago
Cape Town, Western Cape, South Africa CA Support Full timeAbout the RoleCA Support is seeking a skilled Fleet Manager to join our team. As a key member of our automotive division, you will be responsible for managing our fleet of vehicles, ensuring efficient daily operations and providing excellent customer service.Key Responsibilities:Client Service: Deliver within SLA and cultivate objective working relationships...
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Automotive Division Head
2 hours ago
Cape Town, Western Cape, South Africa CA Support Full timeJob Title: Fleet ManagerCA Support is a leading provider of transportation solutions. We are currently seeking a skilled Fleet Manager to join our team. As a key member of our automotive division, you will be responsible for managing our fleet of vehicles, ensuring efficient daily operations and providing excellent customer service.Key Performance...
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Support Services Operations Manager
7 days ago
Cape Town, Western Cape, South Africa Ello Technology SA Full timeEllo Technology SA is seeking an experienced Support Services Operations Manager to lead our customer support team. The ideal candidate will have a proven track record in customer-centric project management and technical support delivery.Main ResponsibilitiesProject Leadership: Lead customer-centric projects, ensuring timely completion and customer...
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Senior Support Operations Manager
3 days ago
Cape Town, Western Cape, South Africa SupportYourApp Full timeAbout the PositionWe are seeking a highly motivated and experienced Senior Support Operations Manager to join our team at SupportYourApp. As a key member of our support operations, you will be responsible for leading a team of support agents and ensuring that we deliver exceptional customer experiences.The ideal candidate will have a strong background in...
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Operations Team Lead
2 hours ago
Cape Town, Western Cape, South Africa Uptime - MSP Operations, Delivered. Full timeWe are seeking an experienced Player Operations Lead to join our team at Uptime - MSP Operations, Delivered.The ideal candidate will have a strong background in AV, KYC, risk management, and payment operations, with a proven track record of managing remote teams and driving operational improvements.As a Player Operations Lead, you will be responsible for...