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Travel Operations Specialist

2 months ago

Sandton, South Africa Wild Dreams Hospitality Full time
Candidate Requirements:

• Minimum of 5 years of experience in reservations, ideally within a tour operating context.
• In-depth knowledge of various travel destinations, including regions such as Tanzania, Kenya, and South Africa.
• Understanding of policies and procedures related to both FIT and group travel.
• Excellent communication skills with a strong command of the English language.
• Familiarity with the Tourplan reservations system is a plus.
• Strong time management and organizational skills.
• Proficient in computer usage.
• Keen attention to detail with the ability to provide comprehensive descriptions.
• Highly customer-oriented with creativity, adaptability, enthusiasm, and patience.

Key Responsibilities:
  • Maintain calm and professional interactions with suppliers and travel planners through various communication channels.
  • Innovatively plan and design travel itineraries.
  • Manage reservation requests via email and phone.
  • Oversee the entire reservation process from quoting to finalization, including invoicing and travel documentation.
  • Deliver exceptional service to our diverse clientele.
  • Proactively promote our offerings to ensure an outstanding travel experience for guests.
This position is live-out and requires shift work on a rotational basis.