Inbound Contact Specialist
2 weeks ago
iSON Xperiences is hiring an experienced Inbound Contact Specialist to join our growing customer service team. As a key member of our team, you will be responsible for managing incoming customer contacts, providing solutions to their problems, and escalating issues when necessary. You will be expected to handle multiple calls simultaneously, maintain accuracy, and meet performance targets.
We are looking for an individual with strong analytical and problem-solving skills, excellent communication skills, and the ability to work under pressure. If you have a track record of delivering high-quality results and are passionate about customer service, we want to hear from you
Key Responsibilities:
- Managing incoming customer contacts
- Providing solutions to customer problems
- Maintaining accurate records of customer interactions
Requirements:
- Grade 12 qualification
- Excellent communication and analytical skills
- Ability to work in a fast-paced environment
Estimated Salary: R 200,000 per annum
iSON Xperiences offers a dynamic and challenging work environment, opportunities for career growth, and a competitive compensation package.
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