IT Support Expert

3 days ago


Alberton, Gauteng, South Africa Rubiconsa Full time
Job Overview

Rubiconsa is seeking an exceptional IT Support Expert to join our team. As a key member of our technical support staff, you will be responsible for providing top-notch assistance to our users, ensuring the smooth operation of our IT systems, and identifying opportunities for improvement.

Key Responsibilities
  • Systems Support:
    • Provide timely and effective troubleshooting services for hardware, software, and network issues.
    • Perform routine system upgrades, patches, and configuration changes to maintain optimal system performance.
    • Collaborate with colleagues to deploy and manage IT assets and resources efficiently.
    • Monitor server and cloud environments to guarantee high uptime and optimal performance.
  • Systems Architecture:
    • Analyse the current IT infrastructure to identify areas for improvement or optimisation.
    • Design and implement solutions that enhance system performance, reliability, and scalability.
    • Continuously monitor system performance, detect bottlenecks, and implement enhancements.
    • Maintain comprehensive documentation, including system designs, configurations, and support procedures.
  • Cyber Security:
    • Develop and execute an incident response plan to address security breaches or attacks quickly.
    • Regularly monitor IT infrastructure security, conduct security audits, and proactively update defences.
    • Implement best practices for data protection, access control, and vulnerability management.
    • Stay up-to-date with the latest security threats and recommend appropriate security measures.
Requirements
  • Diploma or Degree in IT, Computer Science, or a related field (advantageous but not always required).
  • CompTIA A+ – Hardware & software troubleshooting.
  • CompTIA Network+ – Basic networking concepts.
  • Microsoft Certified: Modern Desktop Administrator Associate – Windows support.
  • ITIL Foundation – IT service management basics.


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