IT Support Expert
3 days ago
Rubiconsa is seeking an exceptional IT Support Expert to join our team. As a key member of our technical support staff, you will be responsible for providing top-notch assistance to our users, ensuring the smooth operation of our IT systems, and identifying opportunities for improvement.
Key Responsibilities- Systems Support:
- Provide timely and effective troubleshooting services for hardware, software, and network issues.
- Perform routine system upgrades, patches, and configuration changes to maintain optimal system performance.
- Collaborate with colleagues to deploy and manage IT assets and resources efficiently.
- Monitor server and cloud environments to guarantee high uptime and optimal performance.
- Systems Architecture:
- Analyse the current IT infrastructure to identify areas for improvement or optimisation.
- Design and implement solutions that enhance system performance, reliability, and scalability.
- Continuously monitor system performance, detect bottlenecks, and implement enhancements.
- Maintain comprehensive documentation, including system designs, configurations, and support procedures.
- Cyber Security:
- Develop and execute an incident response plan to address security breaches or attacks quickly.
- Regularly monitor IT infrastructure security, conduct security audits, and proactively update defences.
- Implement best practices for data protection, access control, and vulnerability management.
- Stay up-to-date with the latest security threats and recommend appropriate security measures.
- Diploma or Degree in IT, Computer Science, or a related field (advantageous but not always required).
- CompTIA A+ – Hardware & software troubleshooting.
- CompTIA Network+ – Basic networking concepts.
- Microsoft Certified: Modern Desktop Administrator Associate – Windows support.
- ITIL Foundation – IT service management basics.
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