Human Capital and Talent Acquisition Director

4 days ago

Cape Town, Western Cape, South Africa CallForce Full time
Job Title: Human Capital and Talent Acquisition Manager

CallForce is seeking a highly skilled and experienced Human Capital and Talent Acquisition Manager to lead our Human Capital and Talent Acquisition functions. As a key member of our team, you will be responsible for setting up operations in the South African BPO Sector and bringing innovation and solutions regarding people management to positively impact business results.

Key Responsibilities:
  • Understand all key business initiatives and goals for each supported business unit
  • Actively identify gaps and manage risk
  • Proactively implement human capital solutions to challenges affecting the success of the business
  • Develop a "Trusted Advisor" relationship with key leaders at multiple levels within each supported business unit
  • Drive performance improvement plans and implement positive changes in people management
  • Design and maintain organization vitality charts as the performance of the business unit improves
  • Challenge the organizational structure of the internal client and propose changes
  • Act as the ultimate point of contact for all escalated Human Capital issues
  • Participate as a member of task forces in corporate-wide human capital and other people initiatives requiring a human capital perspective
  • Achieve 100% of assigned hiring goals by executing a recruiting plan using a core team of TA specialists
  • Manage a strategic and tactical sourcing plan to support specific hiring goals
  • Manage, develop, and maintain the communication flow and strategic partnership between the Talent Acquisition team, corporate support teams, and internal and external stakeholders
  • Improve key success metrics associated with hiring goals
  • Ensure compliance with recruitment best practice
  • Act as a Legal Representative on behalf of the company in all human capital/labor matters
  • Assist in forecasting resource requirements and ensure that recruitment campaigns are carried out in a timely manner to ensure that sufficient resources are in place to achieve agreed contact centre service, sales, and quality targets
  • Continually review internal systems, procedures, and processes to ensure resource and operational efficiency and make appropriate recommendations for any required changes
  • Work with IT and infrastructure to ensure optimal operational efficiencies
  • Ensure all infrastructure meets agreed SLA standards
Requirements:
  • Recent experience in a similar role ideally within a BPO Contact Center or similar services company
  • Bachelor's Degree
  • 5+ years' experience as an HR business partner or HR Manager providing operations support
  • Knowledge and experience in SA Labour Law
  • Experience in bulk recruitment
  • Ability to influence others by example, coaching, and mentoring
  • Strong organizational development, project management, and change management skills
  • Strong e-mail and oral communication skills
  • High level of integrity and judgment
Skills:
  • Ability to influence others by example, coaching, and mentoring
  • Strong organizational development, project management, and change management skills
  • Strong e-mail and oral communication skills
  • High level of integrity and judgment
  • Outstanding communication and interpersonal skills
  • Excellent organizational and leadership skills with a problem-solving ability
  • Self-confidence and leadership qualities
  • The ability to establish rapport with people at all levels
  • Excellent knowledge of management methods and techniques
  • Advanced troubleshooting and disaster recovery experience
  • Effective communication skills, including the ability to communicate clearly, concisely, and professionally, both verbally and in writing
  • High proficiency in English
  • Able to travel nationally

Salary: Industry-related, commensurate with experience

Submission email: leo@callforce.co.za

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