Retail Operations Manager
4 weeks ago
Job Overview: Advius (Pty) Ltd is seeking a highly skilled Retail Manager to lead our Store in Rustenburg. The ideal candidate will be responsible for driving sales growth, managing staff, and ensuring exceptional customer service while maintaining store standards.
Key Responsibilities:
- Sales Performance: Develop and implement strategies to achieve sales targets and increase profitability. Monitor sales performance and take corrective actions as needed.
- Staff Development: Recruit, train, and develop a high-performing team. Conduct regular performance reviews and provide ongoing coaching to staff members.
- Customer Experience: Ensure a positive shopping experience for customers by maintaining high service standards. Address customer complaints and feedback promptly.
- Inventory Management: Manage inventory levels, conduct stock takes, and ensure the store is well-stocked. Implement effective merchandising strategies to enhance product visibility.
- Financial Oversight: Oversee store budgets, manage expenses, and analyze financial reports. Ensure compliance with financial policies and procedures.
- Compliance and Safety: Ensure the store complies with health and safety regulations, as well as company policies. Promote a safe and clean working environment.
- Reporting and Analysis: Prepare regular reports on sales performance, staff productivity, and inventory management for senior management.
Requirements:
- Proven experience as a Retail Manager or similar role in the retail industry.
- Minimum of 3-5 years in a Supervisory/Management role within a retail environment.
- Strong leadership and team management skills.
- Excellent customer service and communication skills.
- Ability to analyze data and make informed decisions.
- Familiarity with retail management software and MS Office Suite.
- Knowledge of stock management and merchandising principles.
Education:
- A degree in Business Administration, Retail Management, or a related field is preferred but not essential.
- Minimum Grade 12 is a must.
Benefits:
- Competitive salary.
- Opportunities for career advancement.
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