Technical Support Professional
7 days ago
Purpose and Overview:
This role involves providing exceptional technical support to internal and external customers, ensuring a seamless experience with our services. As an onsite support engineer, you will be the first point of contact for clients, representing the Numata brand and delivering unparalleled service.
Key Responsibilities:
- Represent the Numata brand and embody its values in all interactions with clients
- Provide timely and effective support to resolve technical issues
- Analyze complex problems and develop innovative solutions
- Escalate critical incidents to Team Leaders or MSOC Managers as needed
- Maintain accurate records of tickets and time entries
- Develop and update knowledge base articles to enhance user self-service capabilities
- Supervise 3rd-party product installations and maintenance activities remotely
Competitive Market Salary:
The estimated salary for this position is $80,000 - $110,000 per annum, depending on location and experience.
Requirements and Qualifications:
- Strong technical skills and expertise in IT hardware, software, and network support
- Excellent communication and problem-solving abilities
- Ability to work independently and as part of a team
- Knowledge of modern technologies and willingness to stay up-to-date
Benefits and Opportunities:
- Comprehensive training and professional development programs
- Opportunities for career growth and advancement
- A dynamic and supportive work environment
Please note that these details are subject to change based on the specific requirements of the role and the company's policies.
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