Orthotic and Prosthetic Process Improvement Specialist

7 days ago


Sandton, South Africa Hanger, Inc. Full time

Unlocking Operational Excellence

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Hanger, Inc. is dedicated to unlocking operational excellence in the orthotic and prosthetic industry. As a leader in this space, we recognize the importance of streamlining processes, enhancing patient experiences, and driving sustainable growth. Our team of experts is committed to delivering innovative solutions that make a meaningful impact on people's lives.

About the Role

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The Process Excellence Manager- Patient Access will be responsible for leading the stabilization and continuous improvement of patient access operations following the implementation of a new operating and workflow model. This role requires a strong understanding of healthcare operations, excellent communication skills, and the ability to collaborate with cross-functional teams to achieve shared goals.

Key Responsibilities

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  • Lead the stabilization and continuous improvement of patient access operations following the implementation of a new operating and workflow model.
  • Collaborate with cross-functional teams to enhance efficiency, optimize patient experience, and drive sustained operational success.
  • Develop and implement action plans to address operational inefficiencies and ensure sustainability.
  • Monitor and assess the effectiveness of newly implemented patient access workflows, identifying areas for refinement.
  • Provide real-time operational support and troubleshooting to Patient Access teams to ensure a smooth transition post go-live.
  • Ensure adherence to standardized patient access workflows, policies, and best practices across all locations.
  • Identify opportunities for further optimization and efficiency improvements based on post-implementation data and feedback.

Requirements

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  • Bachelor's degree or equivalent work experience. Degree in healthcare management preferred.
  • Minimum of 8 years of experience in operations management within a healthcare setting to include a minimum of 3 years of experience hiring, supervising, training, and coaching others is required.
  • Knowledge of processes related to hospital system environments.

Our Culture

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  • We foster a culture of collaboration, innovation, and continuous learning.
  • We prioritize employee development and well-being.
  • We celebrate diversity, equity, and inclusion.
  • We promote work-life balance and flexibility.
  • We offer competitive compensation and benefits packages.


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