Healthcare Operations Excellence Manager

2 weeks ago


Sandton, South Africa Hanger, Inc. Full time

Empowering Human Potential

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Hanger, Inc. is committed to empowering individuals to achieve their full potential through exceptional patient care and innovative solutions. As a leader in the orthotic and prosthetic industry, we strive to make a meaningful impact on people's lives. Our team of experts is dedicated to delivering high-quality services and products that transform lives.

About the Role

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The Process Excellence Manager- Patient Access will be responsible for driving process improvements and ensuring seamless patient access experiences across all locations. This role requires a strong understanding of healthcare operations, excellent communication skills, and the ability to collaborate with cross-functional teams to achieve shared goals.

Key Responsibilities

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  • Collaborate with cross-functional teams to enhance efficiency, optimize patient experience, and drive sustained operational success.
  • Develop and implement action plans to address operational inefficiencies and ensure sustainability.
  • Monitor and assess the effectiveness of newly implemented patient access workflows, identifying areas for refinement.
  • Provide real-time operational support and troubleshooting to Patient Access teams to ensure a smooth transition post go-live.
  • Ensure adherence to standardized patient access workflows, policies, and best practices across all locations.
  • Identify opportunities for further optimization and efficiency improvements based on post-implementation data and feedback.

Requirements

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  • Bachelor's degree or equivalent work experience. Degree in healthcare management preferred.
  • Minimum of 8 years of experience in operations management within a healthcare setting to include a minimum of 3 years of experience hiring, supervising, training, and coaching others is required.
  • Knowledge of processes related to hospital system environments.

What We Offer

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  • Competitive Compensation Packages.
  • 8 Paid National Holidays & 4 additional Floating Holidays.
  • PTO that includes Vacation and Sick time.
  • Medical, Dental, and Vision Benefits.
  • 401k Savings and Retirement Plan.
  • Paid Parental Bonding Leave for New Parents.
  • Flexible Work Schedules and Part-time Opportunities.
  • Generous Employee Referral Bonus Program.
  • Mentorship Programs- Mentor and Mentee.
  • Student Loan Repayment Assistance by Location.
  • Relocation Assistance.
  • Regional & National traveling CPO/CO/CP opportunities.
  • Volunteering for Local and National events such as Hanger's BAKA Bootcamp and EmpowerFest.


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