Retail Store Manager
1 week ago
Pro Select Consulting is seeking a highly motivated and experienced Store Manager to lead our retail team. As a key member of our organization, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a high level of operational excellence.
Key Responsibilities:- Team Development: Identify training and coaching needs, and implement talent management and succession planning strategies to ensure the store team's success.
- Recruitment and Performance Management: Recruit, administer, and manage store team performance in alignment with company policies and procedures.
- Customer Experience: Implement processes to ensure adherence to customer experience policies and procedures, including business instruction letters, markdowns, repricing, promotions, visual standards, customer feedback, and general housekeeping.
- Compliance: Conduct thorough compliance checks through defined processes to ensure overall compliance.
- Sales and Brand Awareness: Explore and propose new opportunities to boost sales and enhance brand awareness.
- Product Performance: Provide feedback on in-store product performance to the support centre, contributing to sales improvement.
- Operational Planning: Collaborate with management on operational action plans, sales performance increase, and store expenditure monitoring based on sales and profitability reports.
- Stock Management: Authorize write-offs, breakages, recalls, and returns, ensuring effective stock management.
- Store Maintenance: Maintain the stockroom's overall upkeep to meet housekeeping standards.
- Inventory Management: Manage stock levels through defined processes to mitigate risks and ensure adequate stock on hand.
- Sales Floor Management: Accurately receive, unpack, merchandise, and replenish the sales floor to drive sales objectives.
- Leadership: Lead and drive the store team to achieve store KPIs and operational strategy, aligning with company values.
Requirements: A minimum of 3 years of experience in a store management role is required for this position.
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