Pharmaceutical Store Operations Manager
1 month ago
Job Summary
We are seeking a highly skilled and experienced Pharmaceutical Store Operations Manager to join our team at Dis-Chem Pharmacies in Midrand.
About Us
Dis-Chem Pharmacies is a leading pharmacy retailer in South Africa, offering a wide range of healthcare products and services. We pride ourselves on delivering exceptional customer service and creating a welcoming environment for our customers.
Salary and Benefits
The successful candidate will be offered a competitive salary of approximately R250,000 per annum, plus additional benefits including medical aid, provident fund, and staff account.
Key Responsibilities
- Ensure the efficient processing of items, including goods in transit, cycle counts, and physical stock to system matches, stock takes, addressing of shrinkage, and overall stock levels.
- Ensure efficient stock flow to the sales floor.
- Participate, assist, and support in the management of shrinkage.
- Assist with the planning, implementation, and maintenance of promotional stock displays in FMCG and Health and Beauty.
- Assist with the adherence, implementation, and maintenance of labeling, pricing, and layout standards in FMCG and Health and Beauty.
- Assist with goods receiving duties guided by standard operating procedures.
- Participate in the delivery of transaction integrity for incoming goods receipts and outgoing returns guided by company internal control procedures.
- Assist with reconciliation of daily ZMove Packs in accordance with Receiving policies and procedures.
- Assist with achieving set store sales targets, including FMCG and Health and Beauty.
- Partner with all head of departments to ensure targets are met.
- Support management to ensure promotions are effectively executed.
- Assist management to coordinate with other stores to share knowledge, plan promotional activities, or achieve goals.
- Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives, and monitoring what local competitors are doing.
- Support management to determine all profit and sales objectives and propose strategies to maintain inventory levels and manage work guided by store policies and procedures.
- Propose innovative ideas to senior management to increase market share.
- Assist in the development of regional retail strategies to raise customers' pool, expand store traffic, and optimize profitability in FMCG and Health and Beauty.
- Assist with daily cash-ups and review of reconciliations packs and paperwork.
- Assist with the efficient scheduling of the point-of-sale area to maintain efficient service standards.
- Assist with the monitoring of store expenses as well as stock adjustments to the correct GL accounts.
- Support in analyzing and interpreting Financial Income statements.
- Assist in ensuring all expense (ordering and monitoring) related items are controlled and managed within budget.
- Support management with transaction integrity throughout the store guided by company internal control procedures.
- Support in ensuring the accuracy and completeness of branch transactions.
- Support management to improve cashier service levels and cashier productivity rates.
- Assist with controlling overtime and casual spend.
- Assist with sign off and investigation of run ends daily.
- Support management to disseminate, collate, and report all relevant information between store and department managers.
- Assist in any internal or external audits conducted in store.
- Assist with addressing customer complaints promptly and regulating both complaints and compliments.
- Assist with the ensuring that customer request system is operational and actioned daily.
- Encourage and report on new loyalty signups continuously.
- Assist with the ensuring of accurate manual processing of points to customer accounts.
- Assist with providing customers with feedback regarding queries and complaints.
- Assist with people administration duties, including leave management, scheduling, and staff file management.
- Facilitate human resource processes, submissions, and documentation for the store in compliance with standard operating procedures.
- Account for the execution and transaction on the workforce management system (KRONOS) within the store.
- This includes but not limited to master data and transactional management.
- Assist the store with the delivery of HR policies and system implementations.
- Support management to ensure employees receive training where necessary and collate feedback from employees on training sessions attended.
- Participate and engage in meetings, workshops, and other learning opportunities.
- Assist managers and completing assigned tasks for on-the-job learning purposes.
- Completion of all required learning programs and assessments to be deemed competent.
- Ensure Portfolio of Evidence is filed and kept up-to-date and ensure sign off with Regional Admin Manager.
- Hospitality must be in accordance to Dis-Chem standards and ensure store cleanliness.
- Adhere to Dis-Chem Policies and Standard Operating Procedures.
- Adhere to Dis-Chem Health and Safety Regulations.
- Adhere to the Dis-Chem uniform and personal appearance policy.
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