Divisional Operations Manager

3 weeks ago


Johannesburg, Gauteng, South Africa EMPIRE RECRUITMENT Full time

Job Title: Divisional Operations Manager

The ideal candidate will be responsible for overseeing the day-to-day operations of the division, managing the team and work processes, and meeting the division's financial targets. You will also be engaging with clients on a daily basis, taking instructions, and delivering diverse company secretarial services to clients.

Responsibilities:

  • Meet targets and manage budget requirements.
  • Manage the overall operations of the department.
  • Meet client expectations in terms of service delivery and quality of work.
  • Plan, organize, and lead the work of the team.
  • Manage workflow processes.
  • Ensure policies and procedures are followed.
  • Build relationships with clients.
  • Maintain quality by enforcing quality and excellent client service, analyzing and resolving client service problems, managing customer satisfaction surveys, and net Promoter score results.
  • Review processes and procedures for potential improvements.

Qualifications:

  • Diploma/degree.

Work Experience:

  • +8 years of experience in the field.
  • 2-3 years of managerial experience.

Knowledge:

  • Company Act.
  • King IV.
  • CIPC procedures.
  • Secretarial program (Profsoft).

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