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Operations Leadership Role

2 weeks ago

Cape Town, Western Cape, South Africa WNS Analytics Full time
About the Job

This Senior Operations Manager role involves leading a high-performing team to deliver exceptional customer experiences. The successful candidate will have a strong track record of improving operations, driving business growth, and developing talent.

About WNS Analytics:

At WNS Analytics, we leverage our deep domain expertise and operational excellence to help clients achieve their business objectives.

Key Accountabilities:

  1. Lead and direct a team of operations professionals to achieve outstanding results.
  2. Develop and implement strategic plans to improve operations, reduce costs, and increase efficiency.
  3. Collaborate with cross-functional teams to drive business success and improve customer satisfaction.
  4. Analyze operational data to identify trends, opportunities, and areas for improvement.
  5. Coach and mentor employees to develop their skills and abilities.
  6. Maintain a culture of compliance, work ethics, and integrity within the program.

Requirements:

  • Proven experience in senior operations leadership roles.
  • Strong understanding of BPM and industry-specific solutions.
  • Excellent communication and interpersonal skills.
  • Ability to analyze complex data and make informed decisions.