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Head of Help Content Delivery

1 week ago

Johannesburg, Gauteng, South Africa Nintex Full time

About the Role:

A Technical Content Manager at Nintex leads a regional Technical Content group and oversees the production and delivery of Help content in various formats for diverse audiences.

This role involves direct contributions to content development, maintaining high-quality standards, and adhering to the global team's Kanban process for efficient project tracking and completion.

Closely working with cross-functional stakeholders, you will support project goals, provide guidance to writers, and ensure all deliverables meet company standards and deadlines.

This is a hands-on role that requires strong collaboration with other regional Technical Content teams, globally distributed product teams, as well as strategy/tactical execution and the ability to collaborate and communicate up and down the organization.

Your Key Skills and Qualifications:

  • Bachelor's degree in English, Communications, Technical Writing, Computer Science, or a related field.
  • Advanced degrees or certifications in Technical Communication, Information Design, or Project Management may be preferred or advantageous.
  • 2-3 years in a management or team lead role, overseeing writers or content creators, preferably in a technical or software-related environment.
  • 7+ years in technical writing, content development, or a related field, with a strong portfolio of technical content, preferably for software products.
  • Familiarity with MadCap Flare (or other technical writing authoring tools), Azure DevOps, and collaborative tools (e.g., Slack, Teams, GitHub).
  • Familiarity with localization of technical content may be preferred or advantageous.
  • Familiarity or experience with innovation in technical writing processes, e.g., use of AI, may be preferred or advantageous.

Your Benefits:

  • Global Gratitude and Recharge Days
  • Flexible, paid time off policy
  • Employee wellness programs and counseling resources
  • Meaningful peer recognition and awards
  • Paid parental leave
  • Invention/patenting assistance
  • Community impact, paid volunteer time, and opportunities
  • Intercultural learning and celebration
  • Multiple tools through which to learn and grow, and an incredible global community