Retail Store Operations Manager
4 days ago
Job Overview
We are seeking a highly motivated and experienced Retail Store Operations Manager to join our team at Mr Price Group in Mpumalanga. As a key member of our store management team, you will be responsible for leading the store team to achieve sales targets, maintaining high standards of customer service, and ensuring efficient store operations.
About the Role
The successful candidate will have previous experience managing a retail store, with a proven track record of driving sales growth, improving customer satisfaction, and reducing shrinkage. You will be responsible for managing a team of staff, including training, coaching, and developing their skills to ensure they are equipped to provide excellent customer service.
Main Responsibilities
- Manage the day-to-day operations of the store, ensuring that all tasks are completed efficiently and effectively
- Lead by example, demonstrating a commitment to delivering exceptional customer service and promoting a positive store culture
- Develop and implement strategies to drive sales growth, improve customer satisfaction, and reduce shrinkage
- Manage a team of staff, including training, coaching, and developing their skills to ensure they are equipped to provide excellent customer service
- Monitor and analyze sales data, identifying trends and areas for improvement
- Maintain a clean and organized store environment, ensuring that all stock is properly displayed and stored
- Oversee the cash office, ensuring accurate handling and recording of transactions
Requirements
- Matric / Grade 12 (Mathematics an advantage) or NQF Level 4
- Previous experience managing a retail store, with a proven track record of driving sales growth, improving customer satisfaction, and reducing shrinkage
- Strong communication and leadership skills, with the ability to motivate and develop a team of staff
- Excellent customer service skills, with the ability to resolve customer complaints in a professional and courteous manner
- Ability to work independently, with minimal supervision, and as part of a team
- Basic computer skills, including Microsoft Office and point-of-sale systems
Salary and Benefits
Our salary range for this role is R250,000 - R350,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits, including medical aid, retirement funding, and a bonus scheme.
Working Hours
This is a full-time role, working 40 hours per week, including weekends and public holidays. We offer flexible working hours, allowing you to balance your work and personal life.
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