Senior Tourism Operations Manager

1 month ago


Johannesburg, Gauteng, South Africa RMV Solution Full time
Job Summary

We are seeking a highly skilled and experienced Senior Tourism Operations Manager to join our team at RMV Solution. The successful candidate will be responsible for overseeing the entire tour operations process, from designing and quoting trips to ensuring seamless execution.

About Our Company

RMV Solution is an African company dedicated to delivering exceptional quality, service, and value to our customers. We prioritize our people, customers, and suppliers, striving to create unique experiences that reflect the essence of Africa.

Key Responsibilities
  • Trip Design and Management
    • Design and quote trips to Southern Africa for international clients.
    • Manage bookings in Tourplan system, ensuring accurate reservations and timely confirmations.
  • Supplier Relations and Negotiations
    • Negotiate competitive rates with preferred suppliers, ensuring optimal pricing for our clients.
    • Maintain effective relationships with suppliers, addressing any issues promptly.
  • Operational Efficiency and Quality Control
    • Oversee the operational tasks related to managing Scheduled Tours, ensuring adherence to pre-, during-, and post-tour procedures.
    • Maintain high standards of quality control, monitoring group numbers and supplier allocations.
  • Client Communication and Support
    • Ensure excellent communication with tour guides during Scheduled Tours and Private charters.
    • Handle client complaints, emergencies, and cancellations professionally and efficiently.
  • Financial Management and Reporting
    • Monitor profitability of Scheduled Tours on a weekly basis.
    • Analyze financial data to optimize tour operations and improve efficiency.
    Requirements and Qualifications
    • Qualifications and Experience
      • Mateic / Grade 12 qualification or equivalent.
      • Ideal travel and tourism qualifications, with a minimum of 7 years of experience in group series and FITs.
    • Skills and Competencies
      • Strong verbal, telephonic, and written communication skills.
      • Proficient in Microsoft Office Software: Word, Excel, and Teams.
      • Excellent interpersonal, problem-solving, organizational, and time management skills.
      • Ability to negotiate and liaise effectively.
      • Strong decision-making skills, innovation, and proactivity.
      • Attention to detail and basic financial knowledge.
      Salary and Benefits

The estimated salary for this role is $80,000 - $120,000 per annum, based on relevant experience. Our company offers a competitive package, including benefits that reflect our commitment to prioritizing our people and their well-being.



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