Account Manager

1 month ago


Johannesburg, Gauteng, South Africa Oxyon People Solutions Full time

Key Responsibilities:
• Meet customer service delivery targets by providing exceptional support and ensuring timely resolutions to customer inquiries.

• Conduct thorough damage investigations and root cause analyses to identify areas for improvement and prevent future occurrences.

• Maintain a deep understanding of company SOPs (Standard Operating Procedures) for VDS (Vehicle Damage Settlement) and OEM (Original Equipment Manufacturer) to ensure compliance and efficient processing.

• Ensure accurate and up-to-date maintenance of vehicle movements on VTS (Vehicle Tracking System) to optimize fleet management and customer satisfaction.

• Report daily and monthly VDS performance to customers in scheduled meetings, providing insightful analysis and recommendations for improvement.

• Maintain and update price tables to ensure pricing accuracy and adherence to company policies.

• Reconcile billing files to ensure timely and accurate invoicing to customers.

• Foster strong relationships with dealerships to provide exceptional customer service and support.

Qualification and Skills:

• Bachelor of Commerce (BCom) degree in Logistics or Transportation, or equivalent experience.

• Grade 12 certificate.

• Relevant tertiary qualification in logistics essential.

• Proficiency in computer applications and software, including Excel.

• Intermediate to advanced knowledge of Excel and experience with data analysis, critical.

Core Competencies:
• Motivated and diligent, with a strong work ethic.

• Meticulous and detail-oriented, with excellent organizational skills.

• Ability to prioritize tasks effectively and manage competing demands.

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.

• Ability to work in a fast-paced environment, with a high level of adaptability and flexibility.

• Reliable and responsible, with a strong sense of accountability.

Transportation:
• Valid driver's license and reliable transportation.


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