Senior Operations Coordinator

7 days ago


Durban, KwaZulu-Natal, South Africa Fidelity Services Group Full time

Job Summary:

The Senior Operations Coordinator is responsible for overseeing the smooth operation of control room activities, supervising junior operators, and managing critical operational systems in real time. This role requires expert knowledge of control systems, troubleshooting, incident management, and ensuring compliance with safety protocols.

Key Responsibilities:

  • Supervision & Leadership: Lead and guide a team of Control Room Operators, ensuring they adhere to operational procedures, safety protocols, and best practices. Provide training, mentorship, and support to junior operators.
  • Advanced System Monitoring: Oversee the monitoring of complex systems, equipment, and alarms, ensuring continuous operation and addressing issues before they escalate.
  • Incident Management: Respond to alarms, system failures, and emergencies by evaluating issues quickly, making critical decisions, and directing the team to ensure swift and effective resolution.
  • Operational Coordination: Coordinate with other departments to ensure smooth and effective operation across the facility or service. Facilitate communication between shifts to ensure clear handovers and continuity.
  • Data Analysis & Reporting: Collect and analyze operational data, preparing detailed reports on performance metrics, incidents, system health, and compliance status. Provide recommendations for improvements based on trends and insights.
  • Compliance & Safety: Ensure that all operations are conducted in compliance with industry regulations and safety standards. Lead safety audits and review processes to maintain a safe working environment.
  • Procedure Development & Improvement: Contribute to the development, review, and improvement of control room procedures, emergency protocols, and workflows to enhance operational efficiency and safety.
  • Training & Development: Lead training sessions for new and existing staff on control room systems, emergency procedures, and operational best practices. Ensure the team stays up to date with the latest procedures and technologies.
  • Quality Assurance: Conduct regular reviews of systems, workflows, and procedures to identify opportunities for improvement and implement corrective actions to optimize control room operations.


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