Senior IT Infrastructure Coordinator
21 hours ago
This Senior ICT Support Specialist role is responsible for planning and coordinating the day-to-day activities of our ICT support staff, providing technical and training support services, and conducting on-the-job training for team members. The ideal candidate will have experience in an academic setting and possess excellent customer service skills.
About IIE Rosebank College
We are a leading private education provider in Africa, committed to delivering high-quality education and training programs. Our institution has grown to serve over 28,000 students nationwide, and we continue to innovate and expand our offerings.
Key Responsibilities
• Coordinate systems installations and retrieve stored data to ensure efficient operations.
• Investigate and resolve system malfunctions, escalating issues as necessary.
• Provide technical and training support services to staff, including on-the-job training for team members.
• Conduct daily checks on the IT infrastructure to monitor uptime requirements and ensure optimal system performance.
• Install new servers as required and deploy systems and infrastructure within the campus.
• Maintain campus software licenses and ensure that campus equipment is licensed correctly.
• Apply critical and security updates to servers and workstations to ensure a secure environment.
• Coordinate IT staff activities and oversee the allocation of service desk requests.
• Acquire IT hardware/software to ensure optimal resources are available to meet campus needs.
Requirements
• A 3-year Diploma (NQF6) in Information Technology or equivalent qualification.
• Knowledge of standard operating systems and at least 3 years' experience as an ICT Support/Service Desk agent.
• Experience in an academic setting will be advantageous.
• Excellent customer service, time management, and communication skills.
Benefits
We offer a competitive salary package, opportunities for growth and development, and a dynamic and supportive work environment.
Contact Us
For more information, please contact HRO Recruiter on 031-301 52126.
IIE Rosebank College is an equal opportunities employer and prefers EE and South African candidates.
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