International Team Manager
1 month ago
We are seeking a highly skilled and experienced International Team Manager to lead our customer service team. This is an excellent opportunity for a motivated individual to join WNS Global Services and contribute to our success.
Key ResponsibilitiesThe successful candidate will be responsible for managing a high-performing team of customer service representatives, providing guidance and support to ensure exceptional customer experiences. Key responsibilities include:
- Leading and motivating the team to achieve sales targets and revenue growth
- Coaching and developing team members to improve performance and productivity
- Managing team workflows and processes to ensure efficient operations
- Analyzing data and metrics to identify areas for improvement and implement changes
To be successful in this role, you will need:
- At least 3 years of experience in a leadership or supervisory position in a contact center environment
- Proven track record of achieving sales targets and driving revenue growth
- Excellent leadership and coaching skills, with the ability to motivate and develop team members
- Strong analytical and problem-solving skills, with the ability to analyze data and metrics
- Effective communication and interpersonal skills, with the ability to work with diverse teams and stakeholders
In return for your hard work and dedication, we offer a competitive salary and benefits package, including:
- A base salary of $60,000 per annum, plus commission
- Ongoing training and development opportunities
- A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off
- A dynamic and supportive work environment, with opportunities for career growth and advancement
This is a full-time position, working 45 hours per week, Monday to Sunday, with rotational shifts. You will be required to work public holidays and weekends.
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