International Team Manager

1 month ago


Cape Town, Western Cape, South Africa WNS Global Services Full time
About the Role

We are seeking a highly skilled and experienced International Team Manager to lead our customer service team. This is an excellent opportunity for a motivated individual to join WNS Global Services and contribute to our success.

Key Responsibilities

The successful candidate will be responsible for managing a high-performing team of customer service representatives, providing guidance and support to ensure exceptional customer experiences. Key responsibilities include:

  • Leading and motivating the team to achieve sales targets and revenue growth
  • Coaching and developing team members to improve performance and productivity
  • Managing team workflows and processes to ensure efficient operations
  • Analyzing data and metrics to identify areas for improvement and implement changes
Requirements

To be successful in this role, you will need:

  • At least 3 years of experience in a leadership or supervisory position in a contact center environment
  • Proven track record of achieving sales targets and driving revenue growth
  • Excellent leadership and coaching skills, with the ability to motivate and develop team members
  • Strong analytical and problem-solving skills, with the ability to analyze data and metrics
  • Effective communication and interpersonal skills, with the ability to work with diverse teams and stakeholders
What We Offer

In return for your hard work and dedication, we offer a competitive salary and benefits package, including:

  • A base salary of $60,000 per annum, plus commission
  • Ongoing training and development opportunities
  • A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off
  • A dynamic and supportive work environment, with opportunities for career growth and advancement
Working Conditions

This is a full-time position, working 45 hours per week, Monday to Sunday, with rotational shifts. You will be required to work public holidays and weekends.



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