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Infrastructure Technical Lead

7 days ago

Durban, KwaZulu-Natal, South Africa BCXP Full time

To spearhead the technical support for core infrastructure and drive digital transformation for clients. Oversee the facilitation of operations architecture and IT continuity management for technical teams.

Key Responsibilities
  • Manage environment administration and maintenance to meet high quality standards.
  • Identify and mitigate operational risks in infrastructure.
  • Collaborate with BCX divisions and establish relationships with partners, customers, and vendors.
  • Provide input into annual budget forecasts and direct activities to achieve revenue and cost targets.
  • Motivate and coach subordinates for performance excellence, employee engagement, and innovation.
  • Develop process and procedures for disaster recovery and service continuity.
  • Participate in large-scale projects to successful completion.
Core Skills & Capabilities
  • Budget Management
  • Interpersonal skills
  • Infrastructure Technology
Behavioral Competencies
  • Job Match
  • Applying expertise & Technology
  • Leading and supervising
  • Deciding & Initiating Action
  • Working with people
Requirements
  • NQF 6: Degree/Diploma/National Diploma in Business or Information Technology
  • NQF 4: Grade 12 National Diploma
Experience
  • 3 years relevant experience in infrastructure services, technical support environment
  • OR 5 years' experience in infrastructure services, technical support environment
Certifications
  • ITIL Foundation
  • High-level overview of supported technologies
Level of Engagement & Span of Control
  • Span of Control: 26
  • Level of Engagement: Technical Teams, Management, Internal and External Customers