Senior SD-WAN Network Architect

2 weeks ago

Sandton, South Africa Dimension Data Full time
Job Description

As a Senior SD-WAN Network Engineer, you will be responsible for ensuring the integrity of deployed and supported networks. This involves validating report integrity for customer interaction and collaborating with deployment and support teams to identify changes that enhance service delivery. Regular interaction is expected with the Client and Service Delivery Management functions to provide context to client reports.

Key Responsibilities:

· Participate in the evaluation and definition of design standards, including detailed technical design documents and maintaining network diagrams.

· Coordinate and engage external vendors for solution evaluation and customization.

· Provide expertise and guidance to junior team members.

· Assist with the development of tools for continuous delivery and deployment automation.

· Serve as network subject matter expert, providing technical expertise, design skills, and expert operational support.

· Effectively create and utilize lab setups to duplicate and solve problems, validate planned changes to software and hardware design.

· Assist with implementation of upgrades and enhancements to WAN services, including communications, preparation of documentation and training.

· Create, review and/or vet technical functional specifications and low-level network solutions design documentation, ensuring those are complete, correct and kept current.

· Position occasionally requires providing engineering-level support for Operations, including maintenance windows/off-hour support.

· Effectively work with cross-functional teams or vendors to resolve major customer issues.

· Participate in root cause analysis on incidents, helping to drive identification of preventative actions meant to ensure problems don't recur, and delivering on the tasks within those actions.

· Continually review, test, debug, and enhance existing/new capabilities and features.

· Provide rotational after hours escalation services.

· Determine the events logged in the tools that require action and the associated actions.

· Analyse network performance metrics and identify service affecting root causes to customer chronic and systemic issues.

· Collaborate with cross-organizational teams to promote efficient business processes.

· Analyse problems and design & implement effective solutions.

· Apply data-driven approach to collect and analyze customer data.

· Consultation of technical documentation, bulletins and release notes for known problems.

· Performs technical training to junior operations/engineering team members.

· Interfaces with customers to help educate them on the use and functionality of their service.

· Collaborates with customer, Internal Engineering, and Vendor during in-depth troubleshooting.

· Performs deep dives and root cause analysis into incidents and systemic problems.

· Coordinates and implements patches in the production environment to resolve systemic or client specific problems.

· Collaborates with project stakeholders to identify tool and technical requirements to support Operations.

· Conducts analysis to determine integration needs.

· Continually review, test, debug, and enhance existing/new capabilities and features.

· Recommend corrective actions based on analysis.

· Conducting regular network performance tests.

· Monitoring of system resource utilization, trends, and capacity planning.

· Review and analysis of log files and performance metrics.

· Working within established configuration and change management policies to ensure awareness, approval and success of changes made to network infrastructure.

· Report compilation.

· Understand our Operating Principles; make them the guidelines for how you do your job.

· Own the customer experience - think and act in ways that put our customers first and make them promoters of our products and services.

· Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

· Drive efficiencies, results and growth.

· Back up your team members where required.

Requirements:

· Academic Qualifications and Certifications:

· A qualification (certificate/degree/diploma) in Information Technology or Computer Science or related field.

· Pertinent Technology specific certifications – Cisco CCNP.

· Fortigate – Fortinet NSE2, Fortinet NSE 4.

· Required Experience:

· Work experience in a technical implementation or engineering support or similar role – 7 years working with Cisco, Fortinet or PaloAlto.

· Advanced understanding of SD-WAN.

· Fortinet experience – 3 years preferable.

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