Customer Service Operations Manager

6 days ago


Johannesburg, Gauteng, South Africa TransUnion Full time

We are seeking a highly skilled Customer Service Operations Manager to join our team in Johannesburg, South Africa. As a key member of our operations team, you will play a critical role in ensuring exceptional customer service and operational efficiency.

Key Responsibilities:

The ideal candidate will be responsible for managing customer interactions, resolving issues, and optimizing processes to enhance customer satisfaction and operational performance.

Some of the key responsibilities include:

  • Managing customer interactions through various channels (phone, email, MS teams)
  • Resolving issues promptly and efficiently
  • Identifying and implementing process improvements to enhance operational efficiency and customer experience
  • Analyzing customer data and feedback to identify trends and areas for improvement
  • Training and mentoring junior staff on best practices and customer service

Requirements:

  • Bachelor's Degree/Diploma in Business, Management, or a related field
  • Minimum 3 - 5 years proven experience in customer service or operations roles
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Proficiency in customer service software and tools

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.


  • operations manager

    4 weeks ago


    Johannesburg, Gauteng, South Africa Farm Manager SA Full time

    MINIMUM REQUIREMENTS Tertiary Qualification in Warehousing, transportation and logistics Excellent Computer skills Excellent management and human resources skills Good understanding of accounting processes 8 - 10 Years at senior operational level with the Warehouse and transportation industry Basic legal knowledge of contracts Problem solving skills ...

  • operations manager

    2 weeks ago


    Johannesburg, Gauteng, South Africa Farm Manager SA Full time

    MINIMUM REQUIREMENTS Tertiary Qualification in Warehousing, transportation and logistics Excellent Computer skills Excellent management and human resources skills Good understanding of accounting processes 8 - 10 Years at senior operational level with the Warehouse and transportation industry Basic legal knowledge of contracts Problem solving skills Judgment...

  • operations manager

    2 days ago


    Johannesburg, Gauteng, South Africa Farm Manager SA Full time

    Minimum Requirements:Tertiary Qualification in Warehousing, Transportation, and LogisticsExcellent management and human resources skillsGood understanding of accounting processes8 - 10 Years at senior operational level within the Warehouse and Transportation industryBasic legal knowledge of contractsJudgment and decision-making skillsStrategic planning...


  • Johannesburg, Gauteng, South Africa Service Solutions Full time

    Job DescriptionWe are seeking an experienced Retail Operations Manager to join our team at Service Solutions. This is a key role that requires strong leadership and organizational skills, as well as excellent communication and interpersonal abilities.Main Responsibilities:Sales Strategy Development: Develop and implement sales strategies to achieve revenue...


  • Johannesburg, Gauteng, South Africa InsidEntity Full time

    **About InsidEntity**We are InsidEntity, a dynamic organization that values excellence in customer service.As a Customer Service Operations Head, you will play a key role in driving the success of our call centre team.The ideal candidate will have strong experience in call centre management and customer service, proven analytical abilities, knowledge of...


  • Johannesburg, Gauteng, South Africa Service Solutions Full time

    Operational EfficiencyThe Retail Manager will streamline store operations by implementing best practices and standard operating procedures.This includes ensuring compliance with company policies and regulations.The role also involves overseeing the in-store atelier's operations, ensuring high craftsmanship standards and timely delivery of custom orders.


  • Johannesburg, Gauteng, South Africa Smartwork Service Full time

    At Smartwork Service, we believe that operational excellence is key to delivering exceptional products to our customers. As an Operations Organizer, you will play a critical part in ensuring our inventory systems operate smoothly and that our products are always ready to meet customer demand.About the RoleThis is an excellent opportunity for a professional...


  • Johannesburg, Gauteng, South Africa VSc Solutions Full time

    Job FunctionIn this exciting role at VSc Solutions, you will be responsible for facilitating smooth logistics operations. Your key responsibilities will include monitoring route adherence using tracking software, communicating effectively with customers regarding delivery expectations, and resolving customer inquiries and driver interactions.Main...


  • Johannesburg, Gauteng, South Africa Osiris Trading Full time

    Job title : Customer Service ManagerJob Location : Gauteng, JohannesburgDeadline : April 12, 2025Quick Recommended LinksJobs by Location Job by industries About Our RoleThe Customer Service Manager typically reports to the Contact Centre Operations Manager. This role is responsible for the Customer Service Centre, ensuring a professional world-class...


  • Johannesburg, Gauteng, South Africa Service Solutions Full time

    Leadership and Team ManagementWe seek a dynamic and experienced Retail Manager to lead our team.The ideal candidate will have a proven track record in retail management, strong leadership skills, and the ability to implement strategies that drive sales and improve operational efficiency.The Retail Manager will play a key role in turning around the company's...

  • Operations Manager

    4 days ago


    Johannesburg, Gauteng, South Africa Smartwork Service Full time

    Job DescriptionThe ideal candidate will have a knack for organization, the ability to manage multiple tasks efficiently, and a collaborative spirit to work seamlessly with our team. This role plays a critical part in ensuring our inventory systems operate smoothly and that our products are always ready to meet customer demand.Required Skills and...


  • Johannesburg, Gauteng, South Africa Farm Manager SA Full time

    Job Description:As a key member of the Farm Manager SA team, you will play a crucial role in driving business strategy and ensuring seamless operational execution.The ideal candidate will possess exceptional management and human resources skills, with a strong understanding of accounting processes and logistics principles.Manage business strategy to drive...


  • Johannesburg, Gauteng, South Africa Digital Gaming Corp. Full time

    Kick-start your career in the online gaming world and experience the very latest in technology and innovation.About our Company:We're a global, multi-cultural company that's all about entertainment. As such, we've evolved into a focused, dynamic community that thrives on all things sporty, providing services to an internationally renowned sports betting...


  • Johannesburg, Gauteng, South Africa ARCS Full time

    This award-winning company is seeking a dedicated Customer Service Agent to be the cornerstone of its daily customer service operations. In this pivotal role, you will be at the heart of ensuring seamless interactions between members, merchants, and stakeholders, driving excellence in every aspect of service delivery.As a Customer Service Agent, you will...


  • Johannesburg, Gauteng, South Africa Bryte Insurance Company Limited Full time

    About the JobThis is an exciting opportunity to join a leading insurance company as a Relationship Manager. The successful candidate will be responsible for managing claims notification processes, collaborating with internal stakeholders, and developing strategic partnerships. If you have a passion for delivering exceptional customer service and are looking...


  • Johannesburg, Gauteng, South Africa Recruitment Matters Full time

    We are recruiting a Customer Service Director to oversee our customer service operations in the Southern African region.The ideal candidate will possess excellent communication and problem-solving skills, as well as experience in managing teams and driving operational excellence.Main Responsibilities:Leading customer service teams to achieve customer...


  • Johannesburg, Gauteng, South Africa MSP Staffing LTD Full time

    If youre in the Logistics Sector, and have experience in business operations, check out this fantastic opportunity to join a well established company as a Senior Manager in Customer Service. Minimum Requirements: Matric Relevant Degree or diploma 5-6 years experience 8 years of experience in a similar environment with a minimum of 5 years of experience in...


  • Johannesburg, Gauteng, South Africa AFRIZAN Full time

    Are you a highly technical and detail-oriented leader with a passion for optimising customer support operations?A leading technology-driven company is looking for a Customer Support Operations Manager to oversee its end-user support services. This role is ideal for a proactive problem-solver who excels in managing client relationships, driving process...


  • Johannesburg, Gauteng, South Africa AFRIZAN Full time

    Are you a highly technical and detail-oriented leader with a passion for optimising customer support operations?A leading technology-driven company is looking for a Customer Support Operations Manager to oversee its end-user support services. This role is ideal for a proactive problem-solver who excels in managing client relationships, driving process...

  • Operations Manager

    3 days ago


    Johannesburg, Gauteng, South Africa Smartwork Service Full time

    Job DescriptionWe are seeking a highly organized and detail-oriented Inventory Manager to manage our inventory systems. Key responsibilities include:Inventory Management: Oversee and manage inventory levels, ensuring accuracy and consistency across all systems.Order Coordination: Monitor and reconcile incoming and outgoing inventory to ensure timely...