Customer Service Operations Manager
6 days ago
We are seeking a highly skilled Customer Service Operations Manager to join our team in Johannesburg, South Africa. As a key member of our operations team, you will play a critical role in ensuring exceptional customer service and operational efficiency.
Key Responsibilities:The ideal candidate will be responsible for managing customer interactions, resolving issues, and optimizing processes to enhance customer satisfaction and operational performance.
Some of the key responsibilities include:
- Managing customer interactions through various channels (phone, email, MS teams)
- Resolving issues promptly and efficiently
- Identifying and implementing process improvements to enhance operational efficiency and customer experience
- Analyzing customer data and feedback to identify trends and areas for improvement
- Training and mentoring junior staff on best practices and customer service
Requirements:
- Bachelor's Degree/Diploma in Business, Management, or a related field
- Minimum 3 - 5 years proven experience in customer service or operations roles
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Proficiency in customer service software and tools
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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