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Data Centre Operations Specialist

4 weeks ago

South Beach, KwaZulu-Natal, South Africa Dimension Data Full time
Data Centre Operations Role

We are seeking a skilled Data Centre Operations professional to join our team at Dimension Data. As a Data Centre Operations person, you will be responsible for managing the day-to-day operations of our data centres, ensuring the smooth delivery of services to our clients.

Key Responsibilities
  • Manage the implementation of processes and procedures for monitoring and managing the performance of automated systems and services.
  • Work closely with the Data Centre teams to manage all aspects of service delivery into various service delivery contracts.
  • Facilitate and assist the Site Manager in managing and monitoring the implementation of operational activities and processes.
  • Require expertise in Mechanical and Electrical management of facilities equipment, such as Generator operation and maintenance, UPS operation and maintenance, High Voltage Electrical experience and understanding, and Air-conditioning operations understanding.
Requirements
  • Daily inspections of all Data Centre Facilities, including Generators, UPS, Fire System, Air Conditioning, Electrical Distribution, Access Control, CCTV, and General DC Housekeeping.
  • Logging of calls to suppliers and vendors when incidents are identified, ensuring all incidents are resolved within SLA.
  • Administration of service sheets, job cards, and monthly reports.
  • Implement and enforce formal Data Centre policies and procedures.
  • Provide high-quality access control support and facilitate the IDC experience with clients within IS Data Centres.
  • Ensure the security and safety of clients and equipment within the IDCs.
  • Operate and engage with internal IS systems and technologies to drive service delivery.
  • Attend training that has been scheduled, and successfully complete the assessments that accompany it.
  • Occasionally travel between DC locations, and must have transport in order to provide standby cover on a rotational basis.
Qualifications
  • Data Centre accreditation (CDCE/P/S/FOM).
  • Wireman's accreditation.
  • Technical competency with Data Centre Facilities (Generator, UPS, A/C, Electrical).
  • 5-10 years Data Centre Facilities Management and/or Data Centre Engineering Management experience Technical (Electrical - Mechanical).
  • Knowledge relevant to Data Centre Operations.
  • Advantageous: Bachelor's degree in Engineering Facility Management.
About Dimension Data

At Dimension Data, we empower our people to deliver client-centric solutions. We want to see our people make the most of every opportunity, and together we can achieve the extraordinary. Our diverse and inspiring people are experts at what they do and serious about delivering measurable and sustainable value at every turn.