Digital Community Engagement Specialist

2 days ago


Cape Town, Western Cape, South Africa Callforce Direct Full time

Job Description:

We are seeking a dedicated Digital Community Engagement Specialist to join our team at Callforce Direct. As a key member of our social media community, you will play a vital role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms.

With a strong focus on customer service, your primary goal will be to provide excellent support and resolve inquiries and issues in real-time. You will be responsible for managing editorial content, engaging with the public, and monitoring conversations across various social media channels (Facebook, Twitter, LinkedIn).

Key Responsibilities:

  • Develop and implement content strategies to drive engagement and connection
  • Manage content implementation and community engagement
  • Foster creativity and thought leadership
  • Build internal and external relationships
  • Understand client business and requirements
  • Identify areas for team growth and improvement
  • Moderate social platforms and engage with communities
  • Monitor industry trends and technologies
  • Respond to customer inquiries via online chat and messaging
  • Provide product/service information and assistance
  • Maintain professionalism and excellent customer service
  • Document customer interactions
  • Meet/exceed performance targets
  • Stay updated on product knowledge and company policies

Requirements:

  • Matric qualification
  • Excellent written communication skills
  • Strong problem-solving and logical thinking
  • Computer proficiency and chat/messaging platform familiarity
  • Multitasking and adaptability
  • Customer-focused attitude (empathy, patience)
  • Flexibility (evenings, weekends, holidays)
  • Team player with strong interpersonal skills

Salary: R 250,000 - R 300,000 per annum



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