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Operational Delivery Head

1 week ago

Randburg, Gauteng, South Africa Fempower Full time
What We Are Looking For
Fempower is seeking a highly skilled and motivated Regional TES Operations Manager to lead our operational teams. The ideal candidate will have a minimum of 10 years of experience in the Temporary Employment Service (TES) industry, with a proven track record of ensuring the profitability of national operations. The successful candidate will possess excellent communication skills (both written and verbal), a valid driver's license with own reliable vehicle, and knowledge of the Labour Relations Act (LRA), Temporary Employment Services (TES) industry, the Basic Conditions of Employment Act (BCEA), Bargaining Councils, and Sectoral Determinations.

Main Accountabilities
• Ensure all paperwork for assignees is accurately maintained and up to date.
• Manage and ensure adherence to Company and Client requirements regarding timesheets, supporting documentation, and safety protocols.
• Ensure all documentation is audit-ready and meets regulatory standards.
• Maintain professional and effective communication with clients, management, and branches.
• Address client queries promptly and accurately to maintain positive relationships.
• Drive business development through relationship building and expanding service offerings.
• Oversee operational staff to ensure efficient staff mobilization, project delivery, and compliance with contractual obligations.
• Monitor and report on operational staff's daily activities and ensure adherence to safety and operational standards.
• Manage the sourcing, vetting, and deployment of staff to meet client requirements.
• Responsible for the operational efficiencies and service delivery of the branch.
• Provide strong leadership to ensure high-performance standards across multiple sites or business units.
• Work efficiently towards deadlines while maintaining quality service delivery and safety protocols.
• Lead by example in adhering to safety procedures and meeting mid-term deadlines for client requirements.