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Head of IT Operations Centre

3 weeks ago

Randburg, Gauteng, South Africa Numata Business IT Full time
About the Role

This role is responsible for leading and managing the Managed Services Operations Centre, ensuring exceptional service delivery in line with client needs and business objectives.

Main Responsibilities:
  • Lead the operations of the Managed Services Operations Centre, ensuring the highest standards of client support, incident management, and service delivery.
  • Develop and implement strategies to continuously improve service delivery and operational efficiency.
  • Collaborate with cross-functional teams to ensure seamless service delivery and identify opportunities for process improvements.
Requirements:
  1. A minimum of 8 years of experience in IT support services.
  2. At least 3-5 years in a leadership or management role overseeing a managed services operations centre or similar environment.