Enterprise Software Solutions Leader
1 week ago
We are seeking an Enterprise Software Solutions Leader to join our team at Network Recruitment. This individual will be responsible for leading software enhancements, upgrades, and migrations, and ensuring the efficient operation of our software applications.
Key Responsibilities :
- Lead software enhancements, upgrades, and migrations with minimal disruption to operations.
- Maintain detailed documentation and produce regular reports on support activities, performance metrics, and user feedback.
- Develop strong relationships with software developers and key stakeholders to advocate for the company's needs and ensure effective issue resolution.
- Plan and budget for annual support activities, continuously optimizing costs and staying updated on emerging technologies and trends.
- Implement robust security measures, disaster recovery plans, and data management policies to protect the company's data and ensure business continuity.
Requirements :
- A Bachelor's degree in Computer Science, Information Technology, or a related field.
- Certification in one or more of the following areas : Application DevelopmentDatabase ManagementCOBITITILProject Management
Experience :
- 5 years in a managerial role within an ICT application support environment.
- Managing ICT services, with knowledge of relevant methodologies and frameworks.
- In-depth knowledge of enterprise software applications, including ERP systems, CRM systems, and custom-developed applications.
- Proficiency in IT service management frameworks such as ITIL, with experience in implementing best practices for incident, problem, and change management.
- VMware environment, server management, and virtual server environment (VLANS, Wireless Environment).
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