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Customer Support Leadership Role

1 week ago

Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full time

Isilumko Staffing (JHB) is a renowned leader in pathology laboratories seeking an experienced and results-driven professional to assume the position of Head of Customer Support.

This leadership role presents an exceptional opportunity for a creative and ethical individual to join our team and contribute to delivering exceptional customer experiences.

Key Responsibilities:

  • Engage with key stakeholders, fostering strong relationships and nurturing business partnerships
  • Develop and implement effective change management strategies to drive business growth and operational efficiency
  • Manage contracts, ensuring seamless operations and optimal client satisfaction
  • Cultivate a high-performing customer support team through coaching, development, and performance management
  • Create and execute comprehensive customer support strategies, enhancing the overall customer journey
  • Draft and present reports to inform strategic decision-making

Requirements:

  • MATRIC and MBA qualifications
  • A minimum of 10-15 years' experience in healthcare, medical insurance, or medical technology industries
  • No less than 2 years' experience in supervisory or management roles
  • Proficiency in CRM systems, D365, Connex1, and LIS
  • Extensive knowledge of the medical industry
  • Proven track record of meeting deadlines, working under pressure, and driving stakeholder buy-in
  • Excellent communication, interpersonal, project management, decision-making, and leadership skills

What We Offer:

  • A dynamic and supportive work environment
  • The opportunity to develop your career in a fast-paced industry
  • A competitive salary package

How to Apply:

Please submit your application, including your resume and cover letter, to Isilumko Staffing (JHB). We look forward to receiving your application.