CX Strategist Vacancy at Capitec

5 days ago

Sandton, South Africa Ajtechnicaldr Full time
End-to-End CX Solutions Specialist Job Summary

We are seeking a highly skilled End-to-End CX Solutions Specialist to join our team at Capitec Bank. As a CX Specialist, you will play a crucial role in shaping the integration of CX standards within our product development lifecycle.

You will work closely with Leads and Management to provide operational input towards the development and implementation of CX standards. Your expertise will help us promote CX brand standards during interactions with stakeholders, ensuring junior specialists adhere to CX standards where relevant.

CX Strategy and Planning

In this role, you will develop a comprehensive CX strategy and plan that aligns with business objectives, product and CX strategies, and core brand principles. You will work with Leads to develop a framework and voice of client (VoC) programme that enables insights into client experiences, journeys, and interactions.

  • CX Strategy: Develop a comprehensive CX strategy and plan that aligns with business objectives.
  • Voice of Client Programme: Develop a framework and VoC programme to enable insights into client experiences.
Measurement and Experience Testing

As a CX Specialist, you will execute data selection methodologies to gather information ensuring a deep understanding of clients' experiences. You will deliver analytical insights that identify client and market trends, service gaps, and product gaps.

  • Data Analysis: Deliver analytical insights that identify client and market trends.
  • Measurement Methodologies: Execute data selection methodologies to gather information.
Qualifications and Skills

To be successful in this role, you will require a relevant tertiary qualification and proven experience in applying CX principles. You should have excellent analytical skills, attention to detail, communication skills, and planning, organizing, and coordination skills.

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