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Data Driven Sales Performance Analyst

2 weeks ago

Durban, KwaZulu-Natal, South Africa GBS Full time

Job Title: Data Driven Sales Performance Analyst

About the Role:

We are seeking a highly skilled Data Driven Sales Performance Analyst to join our team at GBS. As a Data Driven Sales Performance Analyst, you will play a critical role in driving sales performance and process improvement through data analysis.

The ideal candidate will have a solid understanding of sales processes and procedures, with experience working in a call centre environment. They will be proficient in MS Office, particularly Excel, and have advanced skills in creating reports and analyzing data.

Key Responsibilities:
  • Data Analysis: Analyze sales and dialler stats to identify trends and areas for improvement.
  • Report Development: Create accurate and timely reports to support business decisions.
  • Process Optimization: Collaborate with Sales Leaders to identify campaign gaps and optimize reports.
  • Business Insights: Provide recommendations for process improvements based on data analysis.
  • Operational Efficiency: Focus on automation of manual tasks and analytical insights to boost productivity.
Requirements:
  • Matric
  • 2-3 years' experience in a Sales Operations or Data Analyst role within a call centre environment
  • Solid understanding of sales processes and procedures
  • Proficient in MS Office with advanced Excel skills
  • Experience using reporting tools to generate and analyze reports
  • Experience with Vici Dial is advantageous