Field Service Team Lead

4 days ago


Nelspruit, Mpumalanga, South Africa Dis-Chem Pharmacies Full time

Company Overview:

Dis-Chem Pharmacies is an equal opportunity employer. We actively support the recruitment of People with Disabilities.

Key Responsibilities:

  1. Implement and maintain all aspects of the TLC franchise system within responsible stores.
  2. Establish and oversee TLC Field Service systems and performance indicators for optimal department operation.
  3. Manage route planning for field service advisers to meet operational requirements for all franchise geographical areas.
  4. Continuously improve and enhance TLC Loyalty programme reporting.
  5. Effectively manage field service issues, stock management and merchandising requirements for all franchisees.
  6. Maintain accurate database on Red Store Tracker and ensure plans are executed at store level by the field service advisors.
  7. Conduct regular store visits in line with the FSA checklist and offer feedback and corrective support to Franchisee.
  8. Drive store compliance and ensure operational standards and procedures are adhered to by franchisee.
  9. Recommend improvements and implement new processes and programs where necessary.

Requirements:

  • Grade 12 – Matric or Senior Certificate and relevant Sales/Marketing/Ops diploma
  • 5 – 8 years' experience in a similar environment
  • Computer Skills – Microsoft Office: Word, Excel, PowerPoint and Outlook
  • Excellent telephone manner and language communication skills
  • English & Afrikaans – read, write and speak well


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