Group Sales Representative
2 months ago
Key Responsibilities
The ideal candidate will have a strong background in sales, excellent communication skills, and the ability to work independently. Key responsibilities include:
- Providing exceptional customer service to clients and ensuring their needs are met
- Employing sales techniques to secure and process bookings in a timely manner
- Building and maintaining relationships with clients to encourage repeat business and referrals
- Maintaining accurate records of sales activities and providing regular reports to management
- Quoting and setting up new group requests in the system
- Responding to incoming quotes and emails within a 24-hour turnaround time
- Managing group bookings from start to finish, including chasing payments, balancing, and completing legal requirements
- Updating groups with changes and additions as needed
- Managing charter and theme cruises
- Booking and managing international group bookings
- Managing special projects as assigned
- Performing administrative duties, including quotes, confirmations, payment chasing, room lists, DPP forms, contracts, and emails
Requirements
The ideal candidate will have:
- A strong customer service background
- Excellent attention to detail
- The ability to multi-task and work independently
- Previous experience in sales, preferably in the travel industry or cruise sector, with a proven track record of meeting or exceeding sales targets
- Familiarity with cruise products, destinations, and industry trends
- Excellent verbal and written communication skills
- A strong customer service orientation with the ability to anticipate and fulfill the needs of large group clients
- Good organizational and time management skills
- Attention to detail in creating customized cruise packages and preparing accurate proposals and documentation
- Ability to work collaboratively with colleagues from various departments to achieve sales objectives and ensure customer satisfaction
- Strong persuasion and selling skills with the ability to influence potential clients and close deals effectively
- Proficiency in using sales software, Microsoft Excel, Outlook, PowerPoint, and Word
- Minimum 2 years' experience in the same or similar role
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