Entry Level Contact Centre Agent Training

1 week ago


Cape Town, Western Cape, South Africa NCR Management Centre Full time

**NCR Management Centre: A Leader in Customer Service**

We pride ourselves on being a forward-thinking organization that is dedicated to delivering exceptional customer experiences. Our Call Centre Learnership program is designed to equip talented individuals with the skills and knowledge they need to succeed in the customer service industry.

**Job Description**

As a Call Centre Agent, you will be responsible for interacting with clients via phone, email, and other channels. You will provide timely and effective solutions to customer problems and concerns, while maintaining a positive and professional demeanor.

**Key Responsibilities**

  • Respond to client inquiries and resolve issues in a timely and professional manner
  • Meet daily talk time targets and achieve monthly sales objectives
  • Develop strong relationships with clients through regular communication and follow-up

**Requirements**

  • Valid South African ID
  • Grade 11 or Grade 12 certification
  • Strong communication and interpersonal skills

**Benefits**

  • A stipend of R4500 per month
  • A lucrative commission structure
  • The opportunity to develop valuable skills and knowledge in customer service


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