Quality Assurance Specialist

2 months ago


Johannesburg, Gauteng, South Africa Rory Mackie & Associates Full time

The Quality Control team at Rory Mackie & Associates is responsible for ensuring the accuracy and timeliness of client instructions. This involves checking instructions against established product and business rules to ensure compliance and quality.

Responsibilities:

  • Verify client instructions for accuracy and completeness
  • Ensure instructions meet all business rules and processing requirements
  • Collaborate with team members to resolve errors and issues
  • Participate in training sessions to stay up-to-date on business rules and processes
  • Investigate and resolve errors made by the team
  • Adjust to new structures and processes as needed
  • Contribute to achieving team goals and objectives
  • Attend regular team meetings to discuss progress and challenges

Requirements:

  • Relevant degree or diploma
  • 1-2 years of relevant work experience
  • Financial Services experience, particularly in Asset Management and Retirement Funds
  • Client Service experience is an advantage
  • Proficiency in Microsoft packages, including Excel, Word, and Outlook
  • Knowledge of platform workflow systems and product rules

Attributes we look for in a candidate include:

  • Ability to build and maintain meaningful relationships
  • Driven by results and a client-focused approach
  • Ability to recognize and adapt to change


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