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Customer Insights Director

1 week ago

Pretoria, Gauteng, South Africa The Recruitment Council Full time

Essential Qualifications

To succeed in this role, you will need:

  • Advanced Diplomas/National 1st Degrees

Preferred Qualification

  • Post Graduate Diploma: Marketing Management

Type of Exposure

  • Conducting root cause analysis
  • Analysing situations or data that requires an in-depth evaluation of multiple factors
  • Influencing stakeholders to obtain buy-in for concepts and ideas.
  • Challenging the status quo with a view to improving the environment or people's understanding
  • Communicating standards to others
  • Working with a group to identify alternative solutions to a problem
  • Interacting with diverse people

Minimum Experience

  • Overall 7 years + experience in Client Experience, Customer Value Propositions and Customer Insights.
  • 5 years' experience in developing, implementing and being accountable for crafting of CVP, take to market strategy and business plan.
  • 6 years' experience in roles within market insights, consumer research or product management.
  • 4 years' + experience in Insurance and/or financial service industry.

Technical / Professional Knowledge

  • Business terms and definitions
  • Cluster specific operations
  • Communication Strategies
  • Governance, Risk and Controls
  • Principles of financial management
  • Principles of project management
  • Research methodology
  • Decision-making process
  • Data and Business analysis
  • Competitive Intelligence

Behavioural Competencies

  • Continuous Learning
  • Customer Focus
  • Work Standards
  • Building partnerships
  • Planning and Organizing
  • Technical/Professional Knowledge and Skills