Subject Matter Expert
2 weeks ago
We are seeking a highly skilled and experienced Subject Matter Expert to join our team at WNS Global Services. As a Subject Matter Expert, you will play a critical role in supporting our customer service team and driving operational excellence.
Key Responsibilities:- Identify and communicate barriers to performance/service delivery to operational leaders
- Contribute to regular meetings with team leaders and agents to discuss efficiencies
- Conduct analysis and insights based on consolidated data to enhance process improvements
- Share best practices between teams to support operational efficiencies
- Continually examine opportunities for improvements and adherence to schedule
- Support team members when needed and maintain product knowledge through call taking
- Will be required to take calls
- Agile training through quality feedback sessions
- Training employees in systems and products when required
- Working closely with Operations Support, Training & HR to support the new starter journey
- A Matric/Grade 12 Certificate or equivalent
- A minimum of 3 years insurance experience
Proficiency in Microsoft packages (Word, Excel & Outlook) is required. Excellent interpersonal and communication skills, strong numerical ability, and strong administrative and organizational skills are essential. Customer centricity, high attention to detail, and accuracy are also required. Other factors that will be considered include engagement, communication skills, problem-solving, planning & organizing, risk management, incident management, data analysis, stakeholder management, client communication, and report writing.
Own vehicle with a valid driver's licence is required. Must be able to travel across multiple sites and work evening hours. Candidates are required to have fibre or live in a fibre enabled area.
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Subject Matter Expert
4 weeks ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob Title: Subject Matter ExpertWe are seeking a highly skilled Subject Matter Expert to join our team at WNS Global Services. As a Subject Matter Expert, you will play a critical role in supporting our customer service team while building a positive, people-focused environment.Key Responsibilities:Operational Excellence: Identify and communicate barriers to...
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Subject Matter Expert
2 months ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob DescriptionWe are seeking a highly skilled and experienced professional to join our team at WNS Global Services as a Subject Matter Expert - Operations Excellence. This role will play a critical part in driving operational excellence and process improvements across our customer service operations.Key Responsibilities:Operational Excellence: Identify and...
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Cape Town, Western Cape, South Africa Acuity Consultants Full timeJob Title: Senior IAM Engineer – Subject Matter ExpertAcuity Consultants is seeking a highly skilled Senior IAM Engineer to join our team as a subject matter expert for a leading financial services group in South Africa. As a key member of our team, you will be responsible for managing and enhancing Identity and Access Management (IAM) solutions, including...
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Subject Matter Expert
1 month ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob DescriptionWe are seeking a highly skilled and experienced professional to join our team as a Subject Matter Expert. As a key member of our customer service team, you will play a critical role in driving operational excellence and process improvements.Key Responsibilities:Identify and communicate barriers to performance/service delivery to operational...
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Cape Town, Western Cape, South Africa Acuity Consultants Full timeJob Title: Senior IAM Engineer – Subject Matter ExpertAcuity Consultants is seeking a highly skilled Senior IAM Engineer to join our team as a subject matter expert for a leading financial services group in South Africa.About the Role:The successful candidate will be responsible for managing and enhancing Identity and Access Management (IAM) solutions,...
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Senior IAM Engineer
2 weeks ago
Cape Town, Western Cape, South Africa Acuity Consultants Full timeJob Title: Senior IAM Engineer - Subject Matter ExpertAbout the Role:We are seeking a highly experienced Senior IAM Engineer to join our team as a subject matter expert for a leading financial services group in South Africa. As a key member of our team, you will be responsible for managing and enhancing Identity and Access Management (IAM) solutions,...
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Senior IAM Engineer
1 week ago
Cape Town, Western Cape, South Africa Acuity Consultants Full timeJob Title: Senior IAM Engineer - Subject Matter ExpertAbout the Role:We are seeking a highly skilled Senior IAM Engineer to join our team as a subject matter expert for a leading financial services group in South Africa. As a key member of our team, you will be responsible for managing and enhancing Identity and Access Management (IAM) solutions, including...
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Cape Town, Western Cape, South Africa Acuity Consultants Full timeJob Title: Senior IAM Engineer – Subject Matter ExpertAcuity Consultants is seeking a highly skilled Senior IAM Engineer to join our team as a subject matter expert for a leading financial services group in South Africa. This is a unique opportunity to leverage your expertise in Identity and Access Management (IAM) to drive security and compliance in a...
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Cape Town, Western Cape, South Africa Acuity Consultants Full timeJob Title: Senior IAM Engineer – Subject Matter ExpertJob Description:Acuity Consultants is seeking a highly skilled Senior IAM Engineer to join our team as a subject matter expert for a leading financial services group in South Africa. As a Senior IAM Engineer, you will be responsible for managing and enhancing Identity and Access Management (IAM)...
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Cape Town, Western Cape, South Africa Acuity Consultants Full timeJob Title: Senior IAM Engineer – Subject Matter ExpertAbout the Role:Acuity Consultants is seeking a Senior IAM Engineer to serve as the subject matter expert for our client, a leading financial services group in South Africa. As a key member of our team, you will be responsible for managing and enhancing Identity and Access Management (IAM) solutions,...
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Senior IAM Engineer
2 months ago
Cape Town, Western Cape, South Africa Acuity Consultants Full timeJob Title: Senior IAM EngineerAcuity Consultants is seeking a highly skilled Senior IAM Engineer to join our team as a subject matter expert for a leading financial services group in South Africa.About the RoleThis is a unique opportunity to work with a top SA financial institution, leveraging your expertise in Identity and Access Management (IAM) to drive...
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Cape Town, Western Cape, South Africa Acuity Consultants Full timeAbout the RoleWe are seeking a highly skilled Senior IAM Engineer to join our team as a Subject Matter Expert for a leading financial services group in South Africa. As a key member of our team, you will be responsible for managing and enhancing Identity and Access Management (IAM) solutions, including Single Sign-On (SSO) and Multi-Factor Authentication...
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Senior IAM Engineer
7 days ago
Cape Town, Western Cape, South Africa Acuity Consultants Full timeJob Title: Senior IAM EngineerJob Description:We are seeking a Senior IAM Engineer to join our team at Acuity Consultants. As a Senior IAM Engineer, you will be responsible for managing and enhancing Identity and Access Management (IAM) solutions, including Single Sign-On (SSO) and Multi-Factor Authentication (MFA).Key Responsibilities:Oversee the...
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Oracle EBS Functional Consultant Expert
2 weeks ago
Cape Town, Western Cape, South Africa Dimension Data Full timeJob OverviewDimension Data is seeking a highly skilled Oracle EBS Functional Consultant to join our team. As a key member of our implementation team, you will be responsible for delivering Enterprise Back-end Backup and Recovery (EBS) functional solutions to our corporate clients.Key ResponsibilitiesPerform analysis, design, development, and implementation...
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EPOS Campaign Strategist
2 days ago
Cape Town, Western Cape, South Africa ShopriteX Full timeRole Overview:A pioneering campaign management role within Shoprite is seeking a skilled subject matter expert to lead ePOS campaign management activities. This position involves researching, proposing, and directing ePOS campaigns, as well as managing multiple accounts and providing guidance to team members.
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Oracle EBS Functional Consultant
2 months ago
Cape Town, Western Cape, South Africa Dimension Data Full timeAbout the RoleWe are seeking a highly skilled Oracle EBS Functional Consultant to join our team at Dimension Data. As a key member of our implementation team, you will be responsible for delivering Enterprise Back-end Backup and Recovery (EBS) solutions to our corporate clients.Key ResponsibilitiesDesign, develop, and implement new EBS functionality and...
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Governance Assurance Lead
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Cape Town, Western Cape, South Africa CA Financial Appointments Full time**Job Summary**CA Financial Appointments is seeking a highly experienced Governance Assurance Lead to join our client, a leading financial services company in Cape Town. The successful candidate will have a strong background in corporate governance and assurance, with a proven track record of managing and coordinating governance processes.**Key...
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Senior Product Specialist
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Audit Lead: Finance and Risk Expert
2 weeks ago
Cape Town, Western Cape, South Africa Old Mutual Full timeJob DescriptionThis exciting role has responsibility for managing assurance activities for Finance, operational risk and compliance across Old Mutual Bank. The role is responsible for the management of annual audit planning, execution of audits and reporting. The successful incumbent will form part of the Old Mutual Bank IA team and report into the Head of...
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Customs Brokerage Operations Manager
2 weeks ago
Cape Town, Western Cape, South Africa TrudyQ Consulting Full timeCustoms Brokerage ManagerAre you a seasoned professional with expertise in Customs Brokerage and a passion for leadership? We're seeking a highly skilled Customs Brokerage Manager to join our team at TrudyQ Consulting.About the Role:We're looking for a Subject Matter Expert who can support our sales team in business development and maintain strong client...
