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Senior Customer Experience Manager

2 weeks ago

Centurion, Gauteng, South Africa Aim Personnel Full time

Aim Personnel is seeking an accomplished Senior Customer Experience Manager to lead our call centre team. The successful candidate will be responsible for developing and implementing effective customer experience strategies to drive business growth and customer satisfaction.

The ideal candidate will have a Bachelor's degree in Marketing or a related field and a minimum of 4 years of experience in a senior position within a manufacturing environment. They will also need to be proficient in CRM software.

Responsibilities:

  • Develop and implement customer experience strategies to drive business growth and customer satisfaction
  • Lead and manage a team of customer service representatives
  • Analyse customer feedback and complaints to identify trends and areas for improvement
  • Collaborate with other departments to ensure seamless customer experience

Requirements:

  • Bachelor's degree in Marketing or a related field
  • Minimum 4 years of experience in a senior position within a manufacturing environment
  • Proficiency in CRM software
  • Strong leadership and analytical skills

Our Offer:

  • Ongoing training and development opportunities
  • Competitive salary and benefits package
  • Opportunity to work with a dynamic and growing company