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IT Service Provider

2 weeks ago

Randburg, Gauteng, South Africa Woolpert Full time
About the Role

We are seeking an experienced Junior IT Support professional to join our team.

Job Description
  • Provide technical assistance to employees through various communication channels.
  • Analyze and resolve hardware and software issues for both office-based and remote staff.
  • Configure and manage devices, networks, and virtual private networks for remote access.
  • Install, update, and troubleshoot critical software applications and collaboration tools.
  • Evaluate and enforce adherence to security protocols, including password resets, multi-factor authentication, and data protection measures.
  • Support new hires and departing employees with equipment setup and account management.
  • Regularly inspect and maintain the IT infrastructure, anticipating and resolving potential problems.
  • Maintain detailed documentation for troubleshooting and common issues.
  • Partner with internal teams to address complex IT challenges and enhance the overall user experience.
  • Deliver training and support for IT systems and recommended best practices.