Customer Service Operations Manager

2 weeks ago


Randburg, Gauteng, South Africa Recru-It Full time

We are looking for a seasoned Customer Service Operations Manager to lead our NOC team at Recru-It. In this role, you will be responsible for ensuring customer satisfaction through timely resolution of incidents and proactive communication with customers and internal stakeholders.

Responsibilities:
  • Lead the NOC team in resolving customer escalations within SLAs
  • Ensure accurate communication of planned network changes or activities to customers and internal stakeholders
  • Work cross-functionally to support other business units for customer support-related issues

The successful candidate will have a minimum of 3 years' supervisory experience in a Support/NOC environment, with a strong focus on customer satisfaction and incident management.


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