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Shift Supervisor
2 weeks ago
Paracon - Gauteng requires a Shift Supervisor - IT Department to oversee the resolution of technical issues reported or escalated by end-users.
Duties and Responsibilities:- Coordinate and manage IT resources and staff during assigned shifts.
- Document and report incidents, including root cause analysis.
- Identify training needs within the team and coordinate training sessions.
The successful candidate will have 6 years of desktop support experience, shift supervisor experience in an IT Call centre, and experience working with Active Directory and MS Exchange.