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Shift Supervisor

2 weeks ago

Cape Town, Western Cape, South Africa Paracon - Gauteng Full time

Paracon - Gauteng requires a Shift Supervisor - IT Department to oversee the resolution of technical issues reported or escalated by end-users.

Duties and Responsibilities:
  • Coordinate and manage IT resources and staff during assigned shifts.
  • Document and report incidents, including root cause analysis.
  • Identify training needs within the team and coordinate training sessions.

The successful candidate will have 6 years of desktop support experience, shift supervisor experience in an IT Call centre, and experience working with Active Directory and MS Exchange.