Credit Risk Modelling Lead
4 weeks ago
Job Summary
We are seeking a highly skilled Credit Risk Modelling Lead to join our team at FirstRand Bank Limited. The successful candidate will be responsible for developing and implementing credit risk modelling techniques to enhance the efficiency and effectiveness of our current approaches.
Key Responsibilities
- Develop and maintain credit modelling standards, including compliance with regulatory developments and best practices.
- Oversee SAS MRM processes for credit models, including system optimization and data quality.
- Refresh and optimize credit technical committees, including processes and documentation.
- Participate in engagements with external stakeholders on credit risk modelling related matters.
- Engage with universities to facilitate ongoing credit risk modelling related research initiatives.
- Deliver customer experience excellence aligned to Organisational values and service standards.
- Build professional long-term relationships with customers based on trust.
- Collect and interrogate information to ensure full understanding of customer needs.
- Deliver service that exceeds customer expectations through proactive and innovative solutions.
- Ensure full understanding of customer needs to deliver a quality service.
- Ensure customer service solutions are aligned to the business operational plan.
- Communicate how customer service solutions will be implemented and secure buy-in.
- Ensure product knowledge and advice is technically accurate.
- Ensure resolution of customer queries and complaints timeously.
- Analyse customer feedback to help improve customer service.
- Propose ideas to improve customer service.
- Ensure compliance with relevant statutory, legislative, policy and governance requirements.
- Ensure implementation of relevant policies, governance and practice standards.
- Maintain knowledge on relevant legislative amendments and industry best practices.
- Ensure compliance is adopted in terms of systems and procedures.
- Develops an understanding of risks and risk management approaches.
- Implements and provides input into the development of governance and compliance procedures and processes.
- Networks and participates in specialist risk forums.
- Ensures the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map.
- Researches, enables and consults on improvements and opportunities to harness technology and platform enablement.
- Reviews existing processes and suggests innovative ideas to improve and streamline processes.
- Monitors customer feedback reports and aligns processes to maximise efficiencies.
- Improves business decisions by providing accurate and reliable business intelligence.
- Provides regular reports on delivery of services against agreed service level agreements.
- Accumulates information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
- Understands competencies and skills required for own and employee's development and performance.
- Identifies development needs and selects effective solutions to address own and employee development needs.
- Participates and contributes to a development culture where information regarding successes, issues, trends and ideas are actively shared.
- Builds and sustains collaborative working relationships with relevant peers and stakeholders.
- Participates in specialist communities of practice and contributes positively to own and organisational knowledge improvement.
About Us
FirstRand Bank Limited is an equal opportunities employer and supports the recruitment and advancement of individuals with disabilities. We encourage candidates to disclose their disability information on a voluntary basis.
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