Client Experience Lead

1 week ago


Johannesburg, Gauteng, South Africa Standard Bank of South Africa Limited Full time

About Our Team

We are a dynamic and collaborative team dedicated to delivering exceptional service to our clients. Our Personal & Private Banking segment is committed to providing tailored solutions to meet the unique needs of our clients.

Your Role

We are seeking an experienced Client Experience Lead to join our team. In this role, you will be responsible for driving business growth while maintaining a strong focus on client experience and market conduct regulations.

Key Responsibilities

  • Develop and implement strategies to drive business growth while ensuring excellent client experiences.
  • Collaborate with cross-functional teams to ensure compliance with market conduct regulations.

Requirements

  • Degree in Business, Marketing, or equivalent.
  • 8-10 years experience in client experience, including experience in driving business growth and managing conduct risks.
  • Strong knowledge of FAIS matters and regulatory requirements.


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