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Manager of Client Experience

3 weeks ago

Johannesburg, Gauteng, South Africa Abc Full time

Job Description

The Manager of Client Experience will play a critical role in ensuring that our clients receive exceptional service and support.

The successful candidate will have a passion for delivering outstanding customer experiences, and will be able to think creatively to solve problems and improve processes.

Responsibilities

  • To develop and implement strategies that enhance client satisfaction and loyalty.
  • To manage and motivate a team of professionals to achieve excellent service delivery.
  • To build and maintain strong relationships with key stakeholders, including clients, colleagues, and external partners.
  • To identify opportunities for growth and improvement, and to develop and implement plans to address these areas.

Requirements

  • A degree or equivalent qualification in a relevant field.
  • At least 5 years' experience in a similar role, with a proven track record of success in managing teams and delivering results.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.