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5 days ago
HCLTech is a global technology company with expertise in engineering and R&D, enterprise digital solutions, and business operations.
Position OverviewThis Level 2 Network Administration and Support role is part of our team that provides critical infrastructure services to various clients.
The selected candidate will be responsible for:
- Providing timely support for on-call escalations and conducting root cause analysis of issues.
- Independently resolving tickets within agreed SLAs for volume and time.
- Ensuring adherence to quality standards, regulatory requirements, and company policies.
- Engaging in value-added activities such as knowledge base updates, management, training freshers, and coaching analysts.
- Fostering positive customer experiences through First Call Resolution and minimizing rejected resolutions/reopen cases.
To succeed in this role, the ideal candidate should possess:
- Experience in operating technology with good network, server, and wireless skills.
- Familiarity with printers, EUC devices, Rajant Network, TnA, and security systems.
- Knowledge of wireless networks, OT devices, and mining.
- Certifications: CCNA, CCNA Wireless, VMWare, MSCA, MS Office Apps, OTDR Testing (Advantages), RCNA (Recommended).
- Proficiency in tool sets (Recommended).
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