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Store Manager
4 weeks ago
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Store Operations Manager
2 months ago
Ensure accurate receipt and unpacking of merchandise, and replenish the store. Monitor and manage stock levels through defined processes to mitigate risks and maintain adequate stock on hand. Oversee the maintenance of the stockroom to meet housekeeping standards. Authorize write-offs, breakages, recalls, and returns.
","Sales Growth & Profitability": "Sales Growth & Profitability:Analyze sales and profitability reports to collaborate with management on operational action plans, increase sales performance, and monitor store expenditure. Review product performance to provide feedback and enhance sales. Identify opportunities to increase sales and brand awareness, including in-store marketing and competitor shopping. Drive credit, insurance, mobile, and cellular performance to achieve the agreed budget.
","Risk Management": "Risk Management:Conduct compliance checks through defined processes to ensure and enforce overall compliance to policies and procedures.
","Customer Experience Management": "Customer Experience Management:Implement customer experience processes to meet customer service standards, including business instruction letters, markdowns, repricing, promotions, customer feedback, and general housekeeping.
","Leadership & Development": "Leadership & Development:Lead and drive the team to achieve store KPIs and operational strategy in line with company values. Identify and drive training, coaching, and development needs, with a focus on talent management and succession planning. Recruit, administer, and manage performance in accordance with company policies and procedures.
","Innovation": "Innovation:- Implement Innovation initiatives from Head Office to delight customers and improve in-store processes.
- NQF level 4 (Grade 12) or equivalent
- 3 years' experience in a store management position
- Sales & service management, budgeting, computer literacy, communication skills
- Retail trade, brand, customer service, cellular, mobile, new accounts, and insurance product understanding
NQF level 4 (Grade 12) or equivalent, 3 years' experience in a store management position, sales & service management, budgeting, computer literacy, communication skills, retail trade, brand, customer service, cellular, mobile, new accounts, and insurance product understanding.
","About the Role": "About the Role:Lead and manage the daily operations of a Mr Price Money Cellular store to ensure overall objectives, store targets, innovation initiatives, and customer service standards are met and exceeded.
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